Luciana Arias Hermoza

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for residents. Experience in care facility settings providing guidance and encouragement to patients through physical and emotional support.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Memorized and prepared over 60 specialty coffee and tea recipes, including seasonal drinks like matcha lattes and vanilla chai, ensuring consistency in flavor and presentation.
• Helped resolve a daily inventory mismatch by updating the ingredient tracking system in Excel, which prevented shortages during busy weekend shifts.
• Served over 70 customers per day during morning rush hours, keeping wait times under 3 minutes while maintaining a welcoming attitude.
• Used Microsoft Excel to track syrup usage and pastry stock, which helped reduce waste and made weekly orders more accurate.
• Assisted a new coworker in learning drink recipes and register functions, improving team speed and reducing errors during peak hours.
• Handled customer complaints about drink temperature or sweetness by offering polite, quick fixes (like remakes or adjustments), leading to more positive feedback at the register.