Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luciana Armstrong

Fort Wayne,IN

Summary

Skilled in bilingual communication and team leadership, I excel in delivering exceptional service and precise billing, as demonstrated at Costco and Bonita Dental Center. My expertise includes fluent Spanish translation and a deep understanding of dental insurance, ensuring accuracy and proactive solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Member Service

Costco
10.2021 - 08.2024
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Dental Insurance Biller

Bonita Dental Center
12.2018 - 04.2020
  • Spoke to patients and insurance companies while maintaining professionalism and attention to detail in each interaction.
  • Maintained up-to-date knowledge of dental insurance regulations and coding practices, ensuring accurate billing processes.
  • Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
  • Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.

Education

High School Diploma -

Chula Vista High School
Chula Vista, CA
06-2018

Skills

  • Experience with dental patients
  • Fluent bilingualism
  • Spanish translation
  • Team leadership

Languages

Spanish
Native or Bilingual

Timeline

Member Service

Costco
10.2021 - 08.2024

Dental Insurance Biller

Bonita Dental Center
12.2018 - 04.2020

High School Diploma -

Chula Vista High School

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Luciana Armstrong