Zulema Delgado

At Halo Clinics, my responsibilities include managing a multi-line phone system, scheduling and rescheduling appointments, directing calls, sending appointment reminders, addressing missed appointments, taking detailed notes, monitoring voicemails and the patient portal, maintaining healthcare records, sorting and distributing faxes, and ensuring seamless communication with the Medical Assistant

• Notified providers about prescription and referral details.
• Logged incoming faxes to ensure accurate patient records.
• Managed timely communication with patients concerning HEDIS requirements.
• Uploading confidential test results to Cozeva.

• While working at Cricket Wireless, I was in charge of running store making sales and selling as much accessories as I could
• Processed phone bills
• Added new lines to customers plans
• Cleaned, sanitized and organized & cleaned store 3 times a day
• Zoom meetings once a month to help make stores in our district

• At Vf Outlet I located items for customers by checking sister stores and online options
• Helped customers navigate store, complete sales and process returns
• Explained promotions and special offers to customers, I also processed credit card payments and accurately handled cash