Mitchel Bikovsky
Simi Valley,CA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Costco. Skilled in customer service and team management, adept at fostering strong relationships and driving process improvements. Demonstrated ability to resolve disputes and boost team performance, leveraging active listening and attention to detail for superior service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service
Costco
08.2021 - Current
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
- Identified opportunities for process improvements, resulting in enhanced efficiency within the Member Services department.
- Established strong relationships with members through personalized attention and proactive communication.
- Successfully resolved escalated member disputes, resulting in the preservation of valuable business relationships and maintaining high levels of member satisfaction.
- Promoted a positive work environment through team-building activities and transparent communication among staff members.
Independent Contractor
Guardian Services
03.2020 - 07.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Crew Member
McDonald's
07.2019 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Associate of Science - Psychology
Los Angeles Valley College
Van Nuys, CA07.2024
High School Diploma -
Simi Valley High School
Simi Valley, CA07.2020
Skills
- Team Management
- Financial Acumen
- Customer Service
- Customer Support
- Preventive Maintenance
- Hardware Configuration
- Active Listening
- Friendly and Patient
- Attention to Detail
- Strength training
- Functional Training
- Injury Prevention
- Sports nutrition
- Nutrition counseling
Fitness
Fitness transformed my life and changed it for the better where I went from 288 pounds to 175 within 6 months which shows commitment and drive. Ever since I've obtained more knowledge towards this.
Languages
Russian
Native or Bilingual
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Member Service
Costco
08.2021 - Current
Independent Contractor
Guardian Services
03.2020 - 07.2021
Crew Member
McDonald's
07.2019 - 03.2020
Associate of Science - Psychology
Los Angeles Valley College
High School Diploma -
Simi Valley High School