Luciana Charles
Health Information Associate
Los Angeles,CA
Summary
Certified Health Information Associate with over 7 years of expertise in outpatient coding and health information management. Demonstrated success in enhancing coding accuracy and minimizing claim denials, ultimately optimizing revenue cycle processes. Proficient in utilizing technology, including computer-assisted coding (CAC) and Electronic Health Records (EHR) systems, to maintain regulatory compliance. Committed to high-quality documentation and fostering continuous improvement within healthcare operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Information Associate
Los Angeles County Department of Health Services
Los Angeles, CA
10.2019 - Current
- Improved coding accuracy by 20%, reducing claim denials, and increasing the reimbursement rate by implementing rigorous chart audits and collaborating with providers to enhance documentation quality.
- Managed the coding of over 1,200 outpatient encounters monthly, including diagnostic radiology, ambulatory surgery, and emergency visits, ensuring 98% compliance with ICD-10, CPT, and HCPCS guidelines.
- Assign accurate ICD-10-CM, CPT, and HCPCS codes in compliance with current healthcare regulations, payer guidelines, and coding standards (including CMS, AHIMA, and AMA updates for 2024).
Senior Typist Clerk
Los Angeles County DCFS
Los Angeles , CA
05.2017 - 10.2019
- Improved case resolution efficiency by 30% by accurately locating and identifying missing parents or guardians using databases such as LASD, Child Support, Clear (Thomas Reuters), and CWS/CMS, supporting faster legal proceedings for child welfare cases.
- Generated over 150 declarations of due diligence reports monthly, with a 99% accuracy rate, ensuring timely submissions for court hearings, and enhancing the department's compliance with legal requirements.
- Reduced errors in search documentation by 20% by developing and implementing standardized procedures for logging search efforts and findings in CWS/CMS.
- Collaborated with cross-functional teams, including legal and social services, to streamline information retrieval processes, which led to a 25% reduction in the time required to generate key case reports.
- Trained and mentored 5+ administrative staff on best practices for utilizing databases and preparing due diligence reports, improving the team's overall productivity by 15%.
Education
Bachelor of Science - Health Care Administration
Purdue University Global
West Lafayette, IN11-2022
Associate of Applied Science - Health Information Technology
Kaplan University
Davenport, IA03-2015
Skills
- Collaborative Communication Expertise
- HIPAA Regulatory Compliance
- Demonstrated Leadership Abilities
- Health information exchange
- Clinical documentation review
- Critical thinking
- HIPAA, CMS Guidelines, AHIMA Standards
- Proficient in ICD-10-CM and CPT Coding
Certification
RHIT- AHIMA
References
References available upon request.
Timeline
Health Information Associate
Los Angeles County Department of Health Services
10.2019 - Current
Senior Typist Clerk
Los Angeles County DCFS
05.2017 - 10.2019
RHIT- AHIMA
Bachelor of Science - Health Care Administration
Purdue University Global
Associate of Applied Science - Health Information Technology
Kaplan University
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