Luciana Del Solar
Martinez,CA
Summary
Dynamic and detail-oriented professional with experience at Contra Costa Sheriff's Department, excelling in operational efficiency and compliance. Proven ability in conflict resolution and effective communication, enhancing team collaboration and workflow. Demonstrated leadership as Head Guard, ensuring safety and mentoring staff, while consistently improving service quality and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Studen Intern
Contra Costa Sheriff's Department
Richmond, CA
06.2022 - Current
- Reviewed and organized past and present Jail, CAF, and ICE booking reports, using internal systems and attention to detail.
- Processed jail clearances and verified visitor information through secure database systems, expediting sign-in/out procedures for visitors and improving operational efficiency.
- Supported the operations team by managing administrative tasks and coordinating with correctional staff, ensuring compliance with departmental protocols and enhancing team workflow.
Explorer
California Highway Patrol
Martinez, CA
06.2018 - 12.2022
- Participated in law enforcement training and simulations to prepare for future CHP application, gaining foundational skills in public safety, communication, and teamwork.
- Assisted at community events and traffic control scenarios, strengthening situational awareness and professionalism under pressure.
- Developed strong interpersonal and leadership skills through mentorship and field instruction, positioning myself for success in future law enforcement roles.
Customer Service Associate/ Cashier
Lowe's Home Improvement Center, Erie Pa
Concord, CA
06.2021 - 05.2022
- Assisted up to 50 customers per shift by directing them to products and researching solutions for their projects, which led to increased customer satisfaction and sales conversions.
- Transitioned from cashier to customer service associate due to strong performance and product knowledge, enabling the resolution of complex customer issues and returns effectively.
- Proactively suggested complementary items to support customer needs, driving add-on sales and improving average transaction value.
Head Guard
City Of Pittsburg
Pitsburg, CA
03.2018 - 08.2021
- Supervised a team of 5+ lifeguards during daily shifts, providing guidance and ensuring adherence to safety protocols.
- Inspected and identified equipment and facility issues, coordinating repairs and reporting to management to maintain safe and operational swimming environments.
- Mentored junior guards, offering on-the-spot training and support during emergencies and high-traffic times.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA05-2025
Associate of Arts - Administration of Justice
Los Medanos College
Pittsburg, CA05-2022
Skills
- Conflict resolution
- Situational awareness
- Effective communication
- Critical thinking
- Interpersonal skills
- Team collaboration
- Policy analysis
- Great critical thinking skills
- Problem-solving aptitude
- Experience in leadership
- Project management
- Meeting coordination
- Reliability
- Written communication
- Multitasking Abilities
- Outstanding organizational skills
- Adaptability
- Time management
- Attention to detail
Languages
Spanish
Professional
Timeline
Studen Intern
Contra Costa Sheriff's Department
06.2022 - Current
Customer Service Associate/ Cashier
Lowe's Home Improvement Center, Erie Pa
06.2021 - 05.2022
Explorer
California Highway Patrol
06.2018 - 12.2022
Head Guard
City Of Pittsburg
03.2018 - 08.2021
Bachelor of Arts - Criminal Justice
San Francisco State University
Associate of Arts - Administration of Justice
Los Medanos College
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