Luciana Echeverria

Responsible for managing medical records and coordinating scheduling for the medical office while accurately inputting patient information, medical history, and other relevant data into electronic health records (EHR) systems.

• Set up medical record, diagnostic test reviews & exams with over 20,000 physicians throughout the U.S.
• Provided support to clients and patients by resolving scheduling conflicts as well as verifying insurance and addressing billing inquiries.
• Maintained patient records and ensure confidentiality in accordance with HIPAA regulations.
• Coordinated communication between patients, medical staff, and insurance providers.
• Assisted with administrative tasks such as filing, faxing, and managing office supplies
• Handled multi-line phone systems, directing calls and taking accurate messages.
• Assisted in preparing and maintaining patient charts and records.

Workers Comp Attorney assistant/receptionist providing efficient administrative support to ensure successful case outcomes.

• Ensuring claims were processed on time and accurately.
• Assisted departments with accident investigations and and evaluating reports.
• Maintained claims records up to date and ensured compliance with legal requirements and company policies.
• Coordinated and scheduled medical appointments, evaluations, and treatments for injured employees.
• Monitored the progress of injured employees' recovery and providing updates to relevant stakeholders.
• Assisted in developing and implementing safety programs to prevent workplace injuries.
• Guided injured employees through the workers' compensation claim process and provided information to ensure they understood their rights and entitlements.

Assisted with managing reservations, handling inquiries and resolving customer issues.

• Handled bookings and made reservations based on customer needs.
• Managed inventory and update records when cars are rented or returned.
• Explained rental and paperwork processes, complete paperwork, and processed payments.
• Inspected cars for damage and cleanliness before and after rentals, and record their condition.
• Promoted upgrades, insurance, and mileage packages, and provided ongoing support to business accounts.
• Assisted customers with issues or emergencies.
• Document rental transactions and made call-backs to check customer satisfaction.