Luciana Gayle Doctor
West Palm Beach
Summary
Experienced customer service representative with a 9-year track record of delivering exceptional service to demanding clients and customers. Thrives in fast-paced environments and adept at multitasking. Demonstrates strong problem-solving abilities, a keen willingness to learn, and excellent communication skills. Committed to team success and achieving positive results. Eager to take on new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
OTR Delivery Van
Walmart
03.2023 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
CDL OTR Truck Driver
Forbes & Forbes LLC
07.2021 - 03.2022
- Served an average of 50 deliveries per month while driving up to 7000 - 8000 miles per week
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 5 months
- Performed daily and weekly duties such as restocking and managing driver hours
- Handled and resolved customer complaints concerning product, price, and quality
- Collaborated with other drivers to ensure the timely shipment of freight
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
CDL OTR Truck Driver
Werner Enterprises
05.2021 - 07.2021
- Improved equipment maintenance and safety standards by 10%, which resulted in a 5% reduction in maintenance costs
- Handled and resolved customer complaints concerning product, price, and quality
- Maintained thorough knowledge of company products and services, increasing sales by 5 % through upsells and answering customer questions
- Performed daily and weekly duties such as restocking and managing driver hours
- Created detailed logs of each delivery and sent them to department heads, showing exact date and time of delivery, customer name, and invoice number
FCS Team Member
Amazon Warehouse
04.2020 - 02.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Proficiently managed order picking, fulfillment, inventory, and asset tracking processes, resulting in an annual increase of 2% in revenue
- Ensuring that orders are processed, packaged and shipped on time and accurately
Housekeeper, Maid
SOS Staffing Solutions
01.2017 - 04.2019
- Helped trained new employees in housekeeping and janitorial techniques and methods a cleaning an average of 30 rooms per week
- Developed a reputation for exceptional housekeeping services and received top ratings for 2 years
- Cleaned the floors on a regular basis and helped maintain the entire building
- Provided service for customers who had issues with water, toilets, or in-room cleaning
- Wrote detailed instructions for how to clean the floors, including the order in which to clean specific areas
Promoter
Jamaica Producers Group Limited
02.2015 - 11.2016
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 15% annually
- Wrote and delivered presentations to business teams quarterly ways in which to promote new products and services
Customer Service Representative
Kentucy Fried Chicken
07.2006 - 08.2010
- Maintained thorough knowledge of store merchandise and gained extensive knowledge of new and nontraditional product lines
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance
- Operated POS cash register, handling an average of over 200 transactions daily, and counted the money in cash drawers to ensure accuracy
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints by 2%
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Preparation of food items in accordance to specifications of the recipes provide by the store manager
- Preparation of ingredients and maintaining inventory level of food items and keeping store and surrounding areas cleaned
Education
Truck Driving - Certification for Trucking Driving
Road Master Driving School
Miami, Florida05.2021
Health Care - undefined
Center for Career Training
Fort Lauderdale, Florida10.2019
No Degree - Graduated with Honors
Heart Trust NTA
Jamaica 09.2015
Food Preparation - Graduated in the Top 5, Graduated with distinction
Heart Trust NTA
08.2003
High School Diploma -
Jose Marti Technical High School
06.1998
Skills
- Communication skills
- Hospitality
- Sales
- Front desk
- Delivery driver experience
- Cash handling
- Cashiering
- Commercial driving
- Customer service
- Food service
- Time management
- Restaurant experience
- Documentation review
- Organizational skills
- Flexible and adaptable
- Decision-making
- Friendly, positive attitude
Timeline
OTR Delivery Van
Walmart
03.2023 - Current
CDL OTR Truck Driver
Forbes & Forbes LLC
07.2021 - 03.2022
CDL OTR Truck Driver
Werner Enterprises
05.2021 - 07.2021
FCS Team Member
Amazon Warehouse
04.2020 - 02.2021
Housekeeper, Maid
SOS Staffing Solutions
01.2017 - 04.2019
Promoter
Jamaica Producers Group Limited
02.2015 - 11.2016
Customer Service Representative
Kentucy Fried Chicken
07.2006 - 08.2010
Health Care - undefined
Center for Career Training
Food Preparation - Graduated in the Top 5, Graduated with distinction
Heart Trust NTA
Truck Driving - Certification for Trucking Driving
Road Master Driving School
No Degree - Graduated with Honors
Heart Trust NTA
High School Diploma -
Jose Marti Technical High School
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