Luciana Kostomay
West Chester
Summary
Experienced in food and beverage preparation, with a strong focus on customer interaction and satisfaction. Managed inventory processes by organizing supplies according to expiration dates, which contributed to operational efficiency. Demonstrated adaptability by switching roles between customer service and beverage crafting, maintaining high standards of quality and service. Collaborated with team members to ensure smooth operations and timely service delivery during busy periods.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
West Chester
10.2023 - 06.2025
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for bags according to individual customer specifications.
- Connected with customers to ensure satisfaction and produce regulars.
- Spaced out cleaning to get the store ready and stocked for the next day.
- Carried up to 50 lbs for up to 25 feet daily.
- Made quick transactions under 36 seconds.
- Made sure my coworkers didn’t fall behind and helped when needed.
- Would often switch positions from a customer facing role to a fast paced following the recipe and crafting the perfect beverage role.
- Over 50+ hours of extra training and meetings.
- Followed the redirection of the entire company into different routines multiple times.
- Made products from scratch following a recipe every day.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Face Painter
Kaman
Mason
03.2023 - 10.2023
- Provided instruction to customers on how to care for their painted faces properly.
- Followed company guidelines regarding the application of paints and glitters .
- Performed minor repairs or maintenance on face painting equipment when necessary.
- Restocked supplies such as paints, glitters, sponges, brushes.
- Researched new trends in face painting design ideas regularly.
- Provided excellent customer service in responding to inquiries about services offered.
- Created custom designs based on customer requests.
- Organized events and attended as a face painter.
- Applied paint to customers' faces with a variety of brushes, sponges, and other tools.
- Cleaned up any messes created from face painting activities.
- Maintained cleanliness of work area during and after each event.
- Ensured that all products used were safe and non-toxic.
- Demonstrated various face painting techniques to customers.
- Adhered strictly to safety protocols while working with customers.
- Prepared face painting supplies and equipment prior to each event.
- Assisted with setup and teardown at events as needed.
- Collaborated with customers to provide memorable experiences.
- Combined artistic skill with customer suggestions to create unique designs.
- Accepted payments and processed transactions.
- Adhered to health and safety protocols for guest and employee benefit.
- Used exceptional customer service skills to satisfy needs.
Education
High School Diploma -
Lakota Central
West Chester, OH05-2024
Skills
- Coffee preparation
- Inventory management
- Customer service
- Cash handling
- Sanitation practices
- Team collaboration
- Fast-paced service
- Equipment maintenance
- Time management
- Problem solving
- Effective communication
- Workstation organization
- Sales techniques
- Opening and closing coordination
- Up-selling
- Attention to detail
- Safe food handling
- Drink customization
- Hospitality and accommodation
- Solid problem solver
- Product displays
- Clear communication
- Ingredient restocking
- Adaptive and creative
- Recipe adherence
- Exceptional customer service
- Food running
- Menu memorization
- Ordering procedures
- Product upselling
- Multitasking and organization
- Positive and professional
- Speedy and efficient
- Front counter maintenance
- Basic math
- Sales expertise
- Friendly and outgoing
- Active listener
- Verbal and written communication
- Cash register operation
References
References available upon request.
Timeline
Barista
Starbucks
10.2023 - 06.2025
Face Painter
Kaman
03.2023 - 10.2023
High School Diploma -
Lakota Central