Luciana Martins De Araujo
Orlando,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Upstay
08.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assessments, inventory onboarding new property
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Housekeeping Supervisor
Nord Holidays
08.2020 - 09.2021
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Housekeeping Supervisor
Calypso Cay Vacation Villas
03.2020 - 06.2020
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Banking Specialist
HSBC Bank
10.2011 - 02.2020
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
- Consulted with financial advisors and traders to provide data and analysis of market trends, economic influences and business shifts affecting overall profitability.
Education
Bachelor of Science - Business Administration
12.2010
Skills
- Daily Facility Operations
- Linens and Toiletries
- Furnishings Updates
- Equipment Effectiveness
- Building Repairs and Renovations
- Performance Assessment
- Cleaning Practices
- Personnel Problem Management
- Assessments, inventory onboarding new property
- Enforcing Safety Protocols
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process
- Quality Assessments
- Daily Progress Reports
- Facilities Inspection
- Supply Inventory Management
Languages
ingles
Limited Working
Portuguese
Native or Bilingual
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Supervisor - Upstay
08.2022 - Current
Housekeeping Supervisor - Nord Holidays
08.2020 - 09.2021
Housekeeping Supervisor - Calypso Cay Vacation Villas
03.2020 - 06.2020
Banking Specialist - HSBC Bank
10.2011 - 02.2020
UniDBSCO - Bachelor of Science, Business Administration
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