Luciana Ochoa
Elmhurst,United States
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
European Wax Center
01.2025 - Current
- Greet guests warmly and ensure a welcoming and professional front desk experience.
- Schedule, confirm, and manage appointments using proprietary booking software
- Answer phone calls and respond to guest inquiries regarding services, pricing, and policies.
- Promote and sell waxing services, packages and exclusive retail products to meet daily sales goals.
- Maintain detailed client records, including preferences and purchase history.
- Handle cash, credit card, and gift card transactions accurately through POS system.
- Ensure cleanliness and organization of lobby and front desk area in accordance with company standards.
- Resolve guest concerns promptly and professionally to ensure satisfaction and repeat business
- Collaborate with team member's and management to ensure smooth day-to-day operations.
- Stay knowledgeable about current promotions, products, and service offerings.
Assistant helper
Kumon Math and Reading Center- Rego Park, New York
06.2023 - 02.2024
- Assisted students from early learners to middle school with math and reading worksheet's, ensuring comprehension and accuracy.
- Provided one-on-one academic support to help improve student performance and confidence.
- Prepared and organized students folders, worksheets, and progress charts.
- Supported the onboarding of new students by helping with placement test and orientation.
- Helped with daily center operations, including setting up the workspace and assisting with closing procedures.
- Encouraged student independence while promoting consistent study habits and discipline.
Education
High School Diploma -
Veritas Academy
Flushing, NY06.2024
Associate of Science - Nursing
New York City College of Technology
Brooklyn, NY05-2028
Skills
- Skilled Collaborator
- Critical Thinking
- Problem solving
- Organizational skills
- Excellent Communication
LANGUAGES
English
Spanish
Timeline
Sales Associate
European Wax Center
01.2025 - Current
Assistant helper
Kumon Math and Reading Center- Rego Park, New York
06.2023 - 02.2024
High School Diploma -
Veritas Academy
Associate of Science - Nursing
New York City College of Technology