Luciana Roorda

• Coordinated with families, school personnel and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties.
• Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
• Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
• Monitored infection control procedures to verify facility-wide health and safety.
• Trained in Epi-Pen and allergic reaction emergency procedures.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Helped students and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
• Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
• Answered calls and interacted with community members to provide information on advocacy services.
• Assisted individuals with navigating health care systems, appointments and classes.
• Received processed and tracked patient documentation with speed and accuracy.
• Delivered healthy living and disease management information to specific population groups.
• Created and oversaw training courses focused on team and community education.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Collaborated with doctors and supervisory staff on a weekly basis to see what changes needed to be made.
• Supported my medical assistant staff and LPN staff through our nurse manager leaving.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Followed all principles of asepsis and infection control to meet patient safety guidelines.
• Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
• Measured patient peak flows to improve workflow efficiency.
• Interpreted verbal and written information during examinations, tests and treatments.
• Responded to requests from healthcare staff or physicians for interpreter services.
• Translated for patients.
• Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
• Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.
• Wrote verbal patient instructions exactly as ordered by health professionals in patient's native language.
• Participated in many outreach opportunities such as working with the homeless and the migrant workers.
• Designated person to train new staff.

Health and Safety Officer for Sea Mar Everson and Sea Mar Lakewood Pediatrics

• Schedule fire drills and other emergency drills.
• Write incident reports for on the job injuries.
• Ensure patient and staff safety.
• Promoted safety awareness through internal memoranda, newsletters, intranet and specific training programs.
• Reviewed safety legislation to determine necessary changes in safety requirements.
• Delivered training for personnel in areas of safety, accident prevention and other matters related to implementing safety procedures in facilities.
• Led weekly safety discussions with department supervisors to increase safety awareness.
• Identified opportunities to remove hazards from workplace and developed programs and processes to mitigate such workplace hazards.
• Investigated workplace accidents and injuries to determine root causes.
• Coached employees and to engage.
• Recommended measures to help protect workers from potentially hazardous work methods, processes or materials.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Consulted with nurses to develop patient care plans and evaluate treatment options.
• Used mobility devices to transport patients.
• Documented activities and recorded information in EMR system.
• Delivered personal nursing assistance in pre- and post-operative situations.
• Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
• Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
• Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
• Collected and documented vital signs to track current patient conditions.
• Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
• Engaged with patient family and friends to provide courteous visit experience.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
• Delivered high level of care to every patient.
• Comforted patients and provided each with reassurance and encouragement.
• Answered patient and family questions to educate on optimal treatment procedures.
• Provided compassionate care and clear communication in dealing with issues of death and dying.
• Played games with patients to boost mood, improve memory and provide light entertainment.
• Trained new staff.