LuCiana VeLiciana Sanford
Lake Forest,IL
Summary
Dynamic HR leader with a proven track record at iHerb Inc., enhancing employee engagement by 15% through strategic talent management and conflict resolution. Expert in organizational development and HR compliance, driving operational success across diverse teams while fostering a culture of inclusion and continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Director of HR
1800-Flowers, Inc.
Melrose Park, IL
03.2021 - Current
- Led HR operations for 10 brands, supporting a workforce of 317 corporate, 788 core, and 5,200 seasonal employees.
- Standardized disciplinary procedures and tracking system to mitigate $17M legal risks and enhance departmental cohesion.
- Developed and implemented talent acquisition strategies, reducing time-to-fill for critical positions across 12 states.
- Enhanced total rewards programs, managed salary reviews, bonuses, market adjustments, and retirement plans.
- Managed workforce data and HR systems to ensure optimal performance and compliance with HR policies.
- Drove continuous improvement of HR programs and processes, ensuring adherence to state, federal, and international regulations.
Senior Human Resources Advisor
iHerb Inc.
Irvine, CA
04.2023 - Current
- Consulted and implemented HR strategies that improved internal processes and employee relations
- Developed clear people strategies that align with company values and ensure consistent delivery of services across areas such as leadership, recognition, performance management, and systems
- Additionally, I offer guidance and training to HRBPs and colleagues on identifying and avoiding unwanted union practices
- Reduced employee relations and escalated concerns by 3.9% through the development and implementation of effective HR strategies
- Developed and implemented people strategies for a global workforce of 5,000+ employees across 10 locations, leading to a 15% improvement in employee engagement and a 10% increase in leadership effectiveness
- Collaborated with regional leadership teams across North America, Europe, and Asia to design and implement talent development programs for 1,200+ high-potential employees, promoting career progression and organizational growth
- Led HR workshops for 100+ professionals, focused on union avoidance practices, and provided ongoing guidance to HRBPs, resulting in enhanced knowledge-sharing and application across the organization
Senior Regional Human Resource Business Partner
Areas USA
08.2019 - 03.2021
- Developed and implemented HR strategies across multiple airport locations, enhancing labor relations, recruiting, and employee development.
- Collaborated with senior leadership to align HR initiatives with business objectives, addressing systemic issues effectively.
- Managed workplace disputes, providing coaching and supporting contract negotiations, mediation, and NLRB matters.
- Achieved an 87% reduction in employee grievances through collaboration with union leaders.
- Designed a Labor Relations checklist that reduced grievance response time by 40%.
- Orchestrated contract negotiations that led to a 30% decrease in workplace disputes across various locations.
Assistant Director of Human Resources
Hilton Worldwide
Chicago, IL
08.2018 - 08.2019
HR Training & Recruitment Manager
Hilton Worldwide
Cleveland, Ohio
03.2016 - 08.2018
VP of Human Resources/COO
Integrity Enterprises, LLC
Euclid, OH
01.2015 - 01.2016
Business Community Liaison/HRBP
U.S. Department of Labor/Serrato Corporation
Cleveland, OH
12.2011 - 06.2015
Director/Senior Coordinator
IJL Midwest, LLC
Independence, OH
01.2008 - 01.2011
Associate Account Manager
Cole National/Pearle
Twinsburg, OH
01.2000 - 01.2005
Education
MBA - Human Resources
University of Cincinnati
Cincinnati, OHSkills
- Talent Management & Succession Planning
- Employee Engagement & Retention
- Organizational Development
- Leadership Development & Coaching
- Workforce Strategy & HR Alignment
- HR Policies, Procedures & Compliance
- Recruitment & Onboarding
- Performance Management & Compensation
- Change Management & Organizational Redesign
- HR Technology Systems (ADP, Taleo, Greenhouse, Workday)
- Multi-location Operations & Strategic HR Planning
- Labor Relations & Collective Bargaining
- Workforce Analytics & HR Metrics
- Project Management
- Compensation & Benefits Strategy
- Employee Investigations & Engagement
- HR Compliance & Legal Expertise (EEOC, OSHA, FLSA, COBRA, ADA, etc)
- Onboarding & Training Development
- Organizational Redesign & Employee Development
- Workforce Development & Performance Tracking
- Vendor Management & Budget Planning
- Mental Health Support & Employee Wellness Programs
- Labor and Employment Law & Workers Compensation
Certification
- Certified HR Trainer
- Certified Diversity, Equity & Inclusion Professional
- Certified Gallup Strengths Coach
- OSHA Certified
- Certified Active Shooter Trainer
- Certified Leadership Trainer
- Certified Human Resources Trainer (Inappropriate Behavior in the Workplace)
- Certified Sexual Harassment Trainer
- First Aid/CPR Certified
Publications
- Featured in Lodging Magazine (Training & Recruiting, 2017)
- Featured in Cleveland Magazine (Workforce Development & Community Partnerships, 2017)
- The Hilton Effect White Paper (Nontraditional & Second Chance Hiring Process)
Speaking Engagements
- Served as a presenter on employee relations and team member relationships in various HR forums
- Featured speaker on community partnerships and workforce development
Timeline
Senior Human Resources Advisor
iHerb Inc.
04.2023 - Current
Regional Director of HR
1800-Flowers, Inc.
03.2021 - Current
Senior Regional Human Resource Business Partner
Areas USA
08.2019 - 03.2021
Assistant Director of Human Resources
Hilton Worldwide
08.2018 - 08.2019
HR Training & Recruitment Manager
Hilton Worldwide
03.2016 - 08.2018
VP of Human Resources/COO
Integrity Enterprises, LLC
01.2015 - 01.2016
Business Community Liaison/HRBP
U.S. Department of Labor/Serrato Corporation
12.2011 - 06.2015
Director/Senior Coordinator
IJL Midwest, LLC
01.2008 - 01.2011
Associate Account Manager
Cole National/Pearle
01.2000 - 01.2005
MBA - Human Resources
University of Cincinnati
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