Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Hi, I’m
Luciana Williamson
Troy,US
Summary
Overview
19
years of professional experience
Work History
Health and Human Services Commission
Texas Works Advisor III
08.2018 - Current
Job overview
- Lead complex administrative tasks, enhancing efficiency and accuracy in service delivery
- Mentor and train new staff, fostering a collaborative and supportive team environment
- Conduct detailed case reviews, ensuring precise eligibility determinations for assistance programs
- Manage service improvement projects, achieving measurable enhancements in client satisfaction
- Act as supervisor during absences, maintaining seamless operations and decision-making
99 Cents Only Stores
Key Holder
11.2016 - 09.2018
Job overview
- Led a team of10, enhancing productivity through effective training and supervision
- Ensured store security and accurate financial procedures, including nightly deposits
- Maintained precise documentation, swiftly resolving discrepancies for smooth operations
Texas Juvenile Justice Department
Administrative Assistant III
04.2015 - 08.2018
Job overview
- Prepared and distributed agency materials, enhancing communication and efficiency
- Manage office operations, improving resource allocation and reducing supply cost
- Coordinated events, facilitating seamless meetings and effective information exchange
- Responded to inquiries, ensuring clarity on policies
- Complied data for reports, supporting decision-making with accurate and timely information
HEB, LP
Food Service Rep
07.2013 - 10.2014
Job overview
- Prepared artisan sandwiches and salads, enhancing customer satisfaction
- Efficiently processed customer orders, improving checkout speed
- Managed deli product orders, ensuring stock availability
- Assembled custom deli trays, meeting diverse customer needs
Atmos Energy
Customer Service Rep
08.2008 - 10.2012
Job overview
- Resolved customer issues swiftly, enhancing satisfaction and loyalty
- Supported internal and external clients, ensuring seamless service
- Diagnosed technical issues using company protocols, delivering effective solutions
- Coordinated appointments and special requests, optimizing customer experience
- Handles emergency gas service orders, maintaining safety and efficiency
BlueCross BlueShield of TX
Workforce Management
08.2005 - 08.2008
Job overview
- Complied daily reports on call center productivity for management enhancing decision-making
- Monitored call volumes, assisting workforce management in optimizing staffing levels
- Updated employment attendance records, ensuring accurate documentation and accountability
- Assisting in forecasting contact volumes, contributing to efficient resource allocation
- Supported mailroom and reception task, improving operational workflow and vendor communication
Education
Tarleton State University
Bachelor of Applied Arts and Science from Business Management
12.2025
University Overview
McLennan Community College
Associate of Art from Accounting
12.2022
University Overview
Waco High School
High school Diploma
05.1996
University Overview
Skills
Effective communication skills
Documentation and paperwork
Appointment scheduling
Eligibility procedures
Teamwork and collaboration
Problem-solving abilities
Reliability
Accomplishments
Accomplishments
- Supervised team of 10 staff members.
Timeline
Texas Works Advisor III
Health and Human Services Commission
08.2018 - Current
Key Holder
99 Cents Only Stores
11.2016 - 09.2018
Administrative Assistant III
Texas Juvenile Justice Department
04.2015 - 08.2018
Food Service Rep
HEB, LP
07.2013 - 10.2014
Customer Service Rep
Atmos Energy
08.2008 - 10.2012
Workforce Management
BlueCross BlueShield of TX
08.2005 - 08.2008
McLennan Community College
Associate of Art from Accounting
Waco High School
High school Diploma
Tarleton State University
Bachelor of Applied Arts and Science from Business Management
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