Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luciana Zuccalo

Malden,MA

Summary

Compassionate CNA with extensive experience at Berkshire County arc-Care Staff, specializing in patient care and vital sign monitoring. Demonstrated expertise in organizing patient information and maintaining compliance with HIPAA regulations. Strong communication skills enhance collaboration with healthcare teams to improve resident care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CNA

Berkshire County arc-Care Staff
Boston, Massachusetts
10.2024 - Current
  • Provided compassionate care to residents in long-term care facility.
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and safety of patient environments at all times.
  • Documented patient information and updates accurately in electronic health records.
  • Collaborated with healthcare team to develop individualized care plans for residents.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.

Administrative Assistant for Rehabilitation services

Cambridge Health Alliance
Somerville, USA
07.2018 - Current
  • Managing and updating patients health information through Epic systems.
  • Communicating with physicians and insurance agencies for authorization of treatments.
  • Carefully scheduling patients appointments for physical, occupational, and speech therapy with regards to physician's orders and patients lifestyle needs.
  • Scanning and organizing patient health information documents.

Nurse staffing office assistant

Cambridge Health Alliance
Cambridge, USA
02.2020 - 04.2020
  • Managing nurses schedules to ensure that all shifts are adequately staffed.
  • Problem solving by addressing staffing issues as they arise, such as finding last-minute coverage for shifts or resolving conflicts amongst staff.
  • Generating reports using data entry for hours worked and staffing levels for each unit and shift.
  • Serving as a liaison between management, nursing staff, and other departments.

Certified Nursing / Home Health Aide

Bring Care Home
01.2017 - 06.2018
  • Assisting clients with daily personal care tasks, as well as preparing their meals in regards to dietary needs and physicians orders.
  • Monitoring clients vital signs and noting changes in their health or behavior and reporting it to their healthcare team.
  • Scheduling and escorting clients to appointments with doctors, physical therapy and other treatments.

Education

Certified Nursing Assistant -

Universal Health Care Center
Malden, MA
05.2016

Nursing Major - Nursing

Quincy College
Boston, MA
09.2015

Psychology major - Movement science minor

Salem State University
03.2015

Skills

  • Proficiency in medical terminology
  • Proficiency in anatomy
  • Proficiency in medications
  • BLS Certified
  • Organizing and managing patient information
  • Training in Dementia care
  • Understanding of HIPAA regulations
  • Multitasking
  • Customer service
  • Vital sign monitoring
  • Data entry accuracy
  • Team collaboration
  • Patient care practices

Certification

  • NHA Phlebotomy Certificate

Timeline

CNA

Berkshire County arc-Care Staff
10.2024 - Current

Nurse staffing office assistant

Cambridge Health Alliance
02.2020 - 04.2020

Administrative Assistant for Rehabilitation services

Cambridge Health Alliance
07.2018 - Current

Certified Nursing / Home Health Aide

Bring Care Home
01.2017 - 06.2018

Certified Nursing Assistant -

Universal Health Care Center

Nursing Major - Nursing

Quincy College

Psychology major - Movement science minor

Salem State University

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