Luciana Riesgo-Corrales
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
BUSINESS DEVELOPMENT LEAD
FHCSD-PACE
09.2023 - Current
- Successfully contributed to the development of PACE program enrollment goals achieving the required qualify enrollments
- Develop strong business relationships with referral sources to effectively educate on the PACE program services offer
- Ensured collaboration with members of the interdisciplinary team and enrollment team to achieve enrollment process
- Created multiple network contacts in the community/attended dozens of marketing and outreach events creating awareness about PACE program in our community
- Develop, manage, and maintain qualified leads through referrals, telephone canvassing, face to face meetings, emails, and networking.
- Streamlined internal processes, improving efficiency and productivity within the team.
- Provided exceptional customer service, fostering long-term relationships with key accounts.
- Collaborated cross-functionally to develop innovative solutions for complex client challenges.
- Leveraged CRM tools for efficient tracking of contacts, communications, proposals, negotiations and project implementations.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
CASE INVESTIGATOR
COUNTY OF SAN DIEGO
08.2020 - 09.2022
- Confirmed COVID 19 lab results, conducted COVID 19 disease investigation, identified contacts and opened contact investigations
- Provided requirements, instructions, and referrals to patients
- Experienced completing phone interview with cases and a maintained confidential information
- Attended virtual meetings and maintained up to date and accurate data entry
- Ability to work independently and manage workload
- Interpersonal, cultural sensitivity and interviewing skills that may build and maintain terms with patients
- Provided excellent customer service assistance in translation English and Spanish.
ENROLLMENT SPECIALIST
SAN YSIDRO HEALTH/SAN DIEGO PACE
08.2016 - 09.2020
- Successfully completed monthly goals for enrollment department
- Conducted San Diego PACE program eligibility screening, intake documentation and education to participants/potential patients
- Marketing and Enrollment Outreach Activities
- Administrative Assistant- Assistant to Quality Assurance Department with grievances and appeals correspondence
- Team Collaboration, Coordinated special events, meetings.
COMMUNITY ENGAGEMENT COORDINATOR
CIRCULATE SAN DIEGO
04.2012 - 04.2016
- Promoted Safe Routes to School Program for the San Ysidro School District
- Work as a community liaison with schools, San Diego Police Department, and community members
- Presentation of SRTS programs for Parents, Students, and community members
- Advocated for safer streets, school crossings and local neighborhood improvements
- Presentation to San Diego City Council for safer streets and sidewalks.
Education
ASSOCIATE OF SCIENCE - ADMINISTRATIVE ASSISTANT
KELSEY JENNEY COLLEGE
SOUTHWESTERN COLLEGE
Skills
- Critical Thinking
- Leadership
- Microsoft office/Outlook/Excel
- Good listener
- Problem Solving
- 70 WPM typing speed
- Adaptability
- Teams/Zoom
- Bilingual (English/Spanish)
Organizations
- San Ysidro Women’s Club
- San Ysidro Community Planning Group
- San Ysidro School District SSC
- ELAC
- DELAC
- San Ysidro Vanguard Foundation
- San Diego Foundation
- San Ysidro Health
- Family Health Centers of San Diego
- League of Women’s Voters
- San Ysidro Public Library
- Ocean View Hills Parks and Rec’s Committee
- Founding Member Circulate San Diego
Activities
- Civic Engagement
- Bike Riding
- Walking
- Higher Education
Timeline
BUSINESS DEVELOPMENT LEAD
FHCSD-PACE
09.2023 - Current
CASE INVESTIGATOR
COUNTY OF SAN DIEGO
08.2020 - 09.2022
ENROLLMENT SPECIALIST
SAN YSIDRO HEALTH/SAN DIEGO PACE
08.2016 - 09.2020
COMMUNITY ENGAGEMENT COORDINATOR
CIRCULATE SAN DIEGO
04.2012 - 04.2016
ASSOCIATE OF SCIENCE - ADMINISTRATIVE ASSISTANT
KELSEY JENNEY COLLEGE
SOUTHWESTERN COLLEGE
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