Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luciane M Henriquez

Riverview,FL

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Supervisor

Charter Spectrum
12.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Front End Lead

Advance Air Foil
10.2017 - 01.2020
  • Resolved issues quickly to maintain productivity goals.
  • Managed team of 81 production associates, overseeing productive production processes and meeting all deadlines.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Established clear priorities and production quality standards.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Supervised ongoing daily production phases.
  • Managed staff hiring, training and supervision.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Customer Service Associate

Lowes
04.2015 - 07.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Solved problems with products and services by providing customers with technical support.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.

Education

GED -

Collage Angel David
Puerto Rico
05.2007

Skills

  • Contract Management
  • Quality Standards
  • Business Planning
  • Coordinate Events
  • Business Administration
  • Priority Management
  • Business Process
  • Motivating Performers
  • Coordinate Supplies
  • Training and Development
  • Strategic Planning
  • Daily Transactions Review
  • Project Management
  • Supervising Employees
  • Employee Presentations
  • Administration and Reporting
  • Workflow Monitoring
  • Employee Coaching and Mentoring

Languages

Spanish
Full Professional

Timeline

Supervisor

Charter Spectrum
12.2020 - Current

Front End Lead

Advance Air Foil
10.2017 - 01.2020

Customer Service Associate

Lowes
04.2015 - 07.2017

GED -

Collage Angel David

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Luciane M Henriquez