Luciano Barbosa Pereira
Miami,FL
Summary
Dynamic leader with a proven track record at United Airlines, enhancing operational efficiency and customer satisfaction. Expert in risk mitigation, operational planning, and fostering team collaboration. Achieved significant improvements in process efficiencies and customer loyalty through strategic planning and quality assurance. Skilled in decision-making and multitasking, consistently delivering exceptional results.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Entrepreneur
WBS Group
02.2013 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Station Airport Supervisor
United Airlines
01.2005 - 01.2013
- Increased operational efficiency by constantly monitoring key performance indicators and implementing process improvements.
- Provided statistical information relating to transaction and revenue projects.
- Kept abreast of industry trends and regulations, ensuring compliance with all applicable laws and standards.
- Optimized resource allocation by analyzing data trends related to passenger flow, luggage processing rates, and aircraft turnaround times.
- Developed employee schedules that optimized staffing levels during peak travel periods, reducing passenger wait times significantly.
- Managed crisis situations effectively, leading to minimal disruptions in airport operations.
- Conducted departure and arrival briefings.
Customer Service Representative
Continental Airlines
01.1999 - 12.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Engineering
FEI - Faculdade De Engenharia Industrial
Sao Paulo12.2006
Skills
- Risk Mitigation
- Policy Development
- Financial Oversight
- Operational planning
- Customer Relations
- Team Bonding
- Brand building
- Quality Assurance
- Team Collaboration
- Professionalism
- Decision-Making
- Multitasking Abilities
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
French
Elementary
Timeline
Entrepreneur
WBS Group
02.2013 - Current
Station Airport Supervisor
United Airlines
01.2005 - 01.2013
Customer Service Representative
Continental Airlines
01.1999 - 12.2004
BBA - Engineering
FEI - Faculdade De Engenharia Industrial
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