Luciano Hernandez
Crandall
Summary
Results-driven Sales Professional specializing in customer relationship management and strategic sales planning. Expertise in relationship building and needs assessment to deliver tailored solutions. Strong communication, negotiation, and time management skills enhance client satisfaction and streamline sales processes.
Overview
2027
2027
years of professional experience
Work History
Sales Representative
Rusty Wallis Honda
Dallas
03.2024 - Current
- Generated qualified sales leads through targeted cold calling and strategic networking.
- Cultivated client relationships to enhance loyalty and drive repeat and referral business.
- Performed follow-ups with prospects to close deals promptly.
- Conducted vehicle demonstrations to highlight key features and benefits.
- Assisted customers in selecting vehicles that aligned with specific needs.
- Managed customer inquiries via phone and email, ensuring timely and effective responses.
- Maintained up-to-date knowledge of inventory and current promotions.
- Processed sales paperwork accurately to ensure compliance and efficiency.
Delivery Sales Representative
Peticolas Brewing Company
Dallas
02.2022 - 03.2024
- Delivered and retrieved kegs and cases of canned craft beer efficiently.
- Executed timely deliveries by efficiently loading and unloading box truck daily.
- Coordinated logistics to ensure seamless service and improve account satisfaction.
- Communicated effectively with accounts including bars, restaurants, liquor stores, and grocers.
- Performed courtesy checks and delivered sample drops to stimulate additional product sales.
- Managed invoice adjustments in collaboration with bar managers and staff.
Courier
Go Green Couriers
Dallas
2022 - 2023
- Managed time to meet delivery schedules for tile samples, catering orders, and envelopes.
- Delivered customer service that improved client satisfaction and retention.
- Organized orders to enhance logistical efficiency and streamline processing.
Delivery Driver
Tiffs Treats
Dallas
2020 - 2021
- Delivered orders promptly to uphold customer satisfaction and reliability.
- Processed customer transactions efficiently using POS system to enhance service experience.
- Maintained hygiene standards through rotation of baking, cleaning surfaces, and trash disposal.
Customer Service Representative
American Para Professional Systems
Dallas
2018 - 2020
- Answered inbound calls and dialed life insurance applicants to facilitate application processes.
- Sent follow-up emails to applicants, fostering clear communication during application process.
- Conducted phone interviews and logged case statuses to enhance tracking accuracy.
- Maintained organized records of case statuses to streamline retrieval process.
Education
Associates of Science - Biology
Dallas College
Dallas, Texas01-2021
Skills
- Sales lead generation
- Customer service and support
- Post-sales support
- Product knowledge
- Inventory management
- Logistics coordination
- Problem resolution
- Process optimization
- Time management
- Team collaboration
- Relationship building
- Contact follow-up
- Communication skills
- Organizational skills
Timeline
Sales Representative
Rusty Wallis Honda
03.2024 - Current
Delivery Sales Representative
Peticolas Brewing Company
02.2022 - 03.2024
Courier
Go Green Couriers
2022 - 2023
Delivery Driver
Tiffs Treats
2020 - 2021
Customer Service Representative
American Para Professional Systems
2018 - 2020
Associates of Science - Biology
Dallas College