Luciano Marrero
Miami,FL
Summary
Dedicated Member Service Specialist with a strong focus on customer engagement and satisfaction. Proven ability to resolve issues effectively and enhance the member experience through exceptional communication and empathy. Very passionate about a possible upcoming career in access. I've always wanted to make a real difference in how I can help people on their worst days.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Landscaper
305 Tree Service
Miami, FL
10.2025 - Current
- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Assisted in designing landscape layouts based on client specifications and preferences.
- Collaborated with team members to complete projects efficiently and effectively.
- Developed comprehensive maintenance schedules for ongoing landscape upkeep.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Have had multiple 2-3 day jobs cutting down several trees and throwing away garbage.
Member Service Specialist
Youfit
Miami, FL
04.2025 - Current
- Assisted members with questions and resolved issues to enhance customer satisfaction.
- Managed membership accounts using CRM software for efficient service delivery.
- Conducted facility tours and provided information on programs to prospective members.
- Collaborated with team members to ensure a welcoming environment for all visitors.
- Make over 15 calls a shift to gym prospects, as well as pitch and sell memberships.
Education
Associate of Arts - Finance
Florida International University
Miami, FLEMT Certification - Emergency Medicine
American Medical Academy
Miami, FL05-2026
High School Diploma -
Coral Reef Senior High
Miami, FL06-2025
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Customer service
- Physically fit
- Responsible and punctual
- Jobsite safety
- Team collaboration
- Heavy equipment operation
- Complex Problem-solving
- English and Spanish fluency
- Landscape maintenance
Accomplishments
- Team member of the month for multiple months at Youfit.
- 3.5 GPA graduate from Coral Reef High, along with passing AP Spanish and culture, AP Pre Calculus, AP World History, and Chemistry Honors.
- HOSA club member and qualifier in the Nutrition Unit.
- Amateur Mixed Martial Artist with a 1-0 record.
- Junior Powerlifting Champion.
Certification
- CPR with AED Certification
- EMT Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
I am very interested in the EMS field, I always find myself reviewing and wanting to keep learning even now after completing my NREMT Outside of that I enjoy going to the gym and training MMA because it helps me improve myself physically and mentally When I want to relax I typically go fishing with my grandfather by the canal next to my house My main goal is to travel the world and see the different landscapes throughout
Timeline
Landscaper
305 Tree Service
10.2025 - Current
Member Service Specialist
Youfit
04.2025 - Current
Associate of Arts - Finance
Florida International University
EMT Certification - Emergency Medicine
American Medical Academy
High School Diploma -
Coral Reef Senior High