Summary
Overview
Work History
Education
Skills
Timeline
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Luciano Pieroni

Richardson,TX

Summary

Dedicated insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Director of Marketing and Business Development

BenefitCorp
01.2023 - Current
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Created and managed social media campaigns to increase brand engagement.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Sales Executive

BenefitCorp
01.2022 - 12.2022
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Service Representative

BenefitCorp
11.2019 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Digital Marketing Intern

BenefitCorp
06.2018 - 08.2018
  • Performed market analysis and researched latest trends.
  • Designed and presented social media campaign ideas.
  • Tracked social media trends and adapted to attract target follower demographic.
  • Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
  • Assisted in managing corporate social media channels.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Shadowed meetings and observed marketing director to grow professional experience.

Insurance Intern

BenefitCorp
06.2017 - 08.2017
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Verified client information by analyzing existing evidence on file.
  • Modified, updated and processed existing policies.

Education

Associate of Arts - General Studies, Business Focused Courses

Collin College
05.2023

Skills

  • Risk and Mitigation Analysis
  • Project Management
  • Leadership Support
  • Business Development Understanding
  • Customer Relations
  • Computer Proficiency
  • System Proficiency
  • Professional Reputation

Timeline

Director of Marketing and Business Development

BenefitCorp
01.2023 - Current

Sales Executive

BenefitCorp
01.2022 - 12.2022

Customer Service Representative

BenefitCorp
11.2019 - 01.2021

Digital Marketing Intern

BenefitCorp
06.2018 - 08.2018

Insurance Intern

BenefitCorp
06.2017 - 08.2017

Associate of Arts - General Studies, Business Focused Courses

Collin College

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Luciano Pieroni