Luciano Villacis
New York
Summary
Operations Supervisor with proven track record in enhancing productivity and operational efficiency. Expertise in route optimization, fleet management, and safety compliance. Strong leadership and communication skills drive team motivation and goal achievement. Collaborative approach supports cross-departmental objectives and teamwork.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Temco Logistics
07.2025 - Current
- Developed and maintained performance metrics, ensuring alignment with organizational goals and objectives.
- Conducted regular audits of operations, identifying improvement opportunities and implementing corrective actions.
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Processed payroll accurately and on time while addressing any discrepancies or concerns promptly.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained new employees in specific job requirements.
- Conducted performance evaluations to identify areas for improvement
Transportation Supervisor
McKesson Medical-Surgical
08.2022 - 05.2025
- Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
- Directed every element of routine deliveries by optimizing load routes, supervising drivers, and adhering to Department of Transportation standards.
- Led team to meet performance benchmarks through efficient, reliable service in managing medical materials.
- Completed accident and incident reports facilitating assessment by safety department
- Executed disciplinary protocols or termination in required situations.
- Managed weekly payroll submissions and monitored overtime accuracy.
- Maintained accurate records of vehicle maintenance, mileage logs, fuel usage, and other related information.
- Collaborated with the transportation team to review updates on corporate policies, route adjustments, safety topics, and overall changes.
- Prioritizing exceptional customer service.
- Ensured compliance of transportation operations with company, legal, and safety regulations set by Department of Transportation.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Conducted interviews with candidates to facilitate recruitment processes.
- Performed annual driver assessments to establish pay raises and organized meetings on performance reports for improved evaluation.
Delivery Professional
McKesson Medical-Surgical
12.2019 - 08.2022
- Distributed medical supplies and vaccines throughout all five boroughs, optimizing routing for efficient delivery operations.
- Established rapport with clients one on one, enhancing and preserving positive relationships while delivering superior customer service.
- Executed daily vehicle inspections to ensure safety and comply with Department of Transportation regulations
- Upheld safe driving standards
- Leveraged GPS technology to strategize optimal routing plans
Delivery Driver
New York Uniform and Linens Rental Service
10.2019 - 12.2019
- Provided clean linens to restaurants, supermarkets, and medical offices.
- also exchanged soiled linens for laundering.
- Organize inventory in vehicle, ensuring separation from returned linens.
- Maintaining cash flow from customer payments and ensuring precise collection of amounts.
- Maintaining communication with supervisor regarding vehicle servicing.
Shift Lead
Walgreens
11.2016 - 09.2019
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed team of ten during daily shifts, ensuring operational efficiency and customer satisfaction.
- Delegated tasks to employees and monitored activities and task completion.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Customer Service Associate
Walgreens
08.2006 - 11.2016
- Performed cash register functions accurately and efficiently.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers locate items within the store using the inventory system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY06-2015
Skills
- Routing optimization
- Vehicle maintenance
- Team collaboration
- Inspecting vehicles
- Dispatch operations
- Driver performance monitoring
- Accident reporting
- Payroll administration
- DOT regulatory compliance
- Warehouse management
- Transportation regulations
- Fleet management & logistics
- Routing
- Safety compliance
- Transportation management
- Team leadership
- Customer service
- Driver supervision
- Staff training
Languages
Spanish
Professional
Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Omnitrax
- Roadnet
- Netradyne ( Dash-Cam )
Education and Training
CPR Trained and Certified
Timeline
Operations Manager
Temco Logistics
07.2025 - Current
Transportation Supervisor
McKesson Medical-Surgical
08.2022 - 05.2025
Delivery Professional
McKesson Medical-Surgical
12.2019 - 08.2022
Delivery Driver
New York Uniform and Linens Rental Service
10.2019 - 12.2019
Shift Lead
Walgreens
11.2016 - 09.2019
Customer Service Associate
Walgreens
08.2006 - 11.2016
Associate of Arts - Liberal Arts
Borough of Manhattan Community College