REBECA GARCIA

• Maximize revenue through superior customer service on all existing orders.

Coordinated logistics for equipment rental processes and customer requests.

• Finalize sales for both inbound and outbound calls.

Proactively answer and resolve customer questions.

Handled customer inquiries and resolved issues related to rentals and services.

• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment.

• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors.

• • Optimize routing of drivers by being a DOT Regulations expert.
• • Be a trusted partner to the territory sales representatives.
• Assisted in scheduling maintenance for rental equipment to ensure safety compliance.
• Collaborated with sales teams to ensure operational support aligned with business objectives.
• Implemented safety protocols to maintain a safe working environment.

• Aid and support the other coordinators at the branch.

• Support all team members

• Managed front desk operations and greeted clients at General Metals Recycling Co.
• Professionally administer all incoming calls and direct to the appropriate person.
• Scheduled appointments and coordinated meetings for staff and clients.
• Provide administrative support to Dispatcher, Compliance Officer, Buyers, and Director of Human Services.
• Backup support for Dispatcher and Scale Operator I – Ferrous as needed.
• Schedule delivery and pickup of equipment in a timely manner.
• Assisted in processing incoming and outgoing mail efficiently.
• Perform a variety of clerical duties, including but not limited to copying, faxing, and collating.
• Prepare memos, correspondence and other documents as assigned.
• Responsible for filing commercial accountants.
• Identify customers needs and coordinate team actions to help resolve and satisfy the customers request
• Perform additional duties as assigned
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• Coordinated daily teller operations, enhancing service delivery and customer satisfaction.
• Managed scheduling to maximize teller coverage and improve service response times.
• Trained and mentored staff on customer service best practices.
• Resolved customer inquiries and disputes, contributing to a positive banking experience.
• Assisted customers with various banking inquiries including account balances, deposits, withdrawals, transfers, loan payments.
• Audited teller cash drawers and maintained records of teller cash balancing.