Lucibel Carballo
Indian Land ,SC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager
Panera Bread LLC
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Leader
Panera Bread LLC
01.2019 - 10.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Administrative Assistant
New World Hospitality Solutions
03.2011 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Human Resources Assistant
Stars Staffing
06.2008 - 03.2011
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
Associate Of Business Administration -
Cuam
08.2000
Skills
- Issue Resolution
- Safety Processes
- Staff Training
- Quality Standards
- Staff Management
- Operations Management
- Teamwork and Collaboration
- Customer Service
Timeline
Manager
Panera Bread LLC
10.2023 - Current
Team Leader
Panera Bread LLC
01.2019 - 10.2023
Administrative Assistant
New World Hospitality Solutions
03.2011 - 08.2018
Human Resources Assistant
Stars Staffing
06.2008 - 03.2011
Associate Of Business Administration -
Cuam
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