Lucidahlia Mazzella
West Palm Beach,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Excelled in patient education, vital sign monitoring, and phlebotomy, boosting patient satisfaction. Demonstrated exceptional customer service and HIPAA compliance, ensuring optimal patient experiences and confidentiality.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Elite Diabetes and Endocrine Specialists
01.2023 - 10.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care
- Empowered patients through education on self-management techniques for chronic conditions, including but not limited to: training patients on how to administer glucose sensors such as Dexcom, Libre, and Guardian and their remote applications, insulin dosing, finger stick glucose readings and medication
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests such as assisting during over 50 thyroid fine needle aspiration biopsies
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Server
The Breakers
10.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Target
09.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL07-2023
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Phlebotomy
- Specimens collection and processing
Languages
American Sign Language
Timeline
Medical Assistant
Elite Diabetes and Endocrine Specialists
01.2023 - 10.2024
Server
The Breakers
10.2020 - 11.2021
Sales Associate
Target
09.2018 - 11.2019
Bachelor of Science - Biology
Florida Atlantic University
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