Lucie Johnson-Gray
North Charleston,SC
Summary
As a Residential Support Staff Member, I bring extensive experience in supporting and caring for residents, promoting their independence, and maintaining a safe and comfortable environment. My strengths include effective communication, empathy, patience, problem-solving skills, and a keen understanding of client needs. In past roles, I have positively impacted residents' quality of life and fostered meaningful interactions within the community.
Overview
8
8
years of professional experience
Work History
Residential Support Staff
House of Hope
Lowell , MA
07.2020 - 03.2024
- Maintained a safe, comfortable, and supportive environment for individuals facing housing instability
- Used active listening and empathy to engage residents, assisting them with daily challenges and promoting a positive community atmosphere
- Assisted residents in problem-solving, developing coping strategies, and connecting with additional resources
- Provided emotional support to individuals in crisis situations.
- Monitored resident behavior for changes or signs of distress.
- Conducted regular fire drills to ensure safety of all residents.
- Maintained records of individual progress and program services provided.
- Encouraged positive interactions among residents while promoting a safe environment.
Volunteer
Lowell Transitional Center
Lowell , MA
12.2016 - 01.2021
- Organized and managed donations, ensuring community members had access to essential resources
- Contributed to a positive and supportive atmosphere for individuals in need
Volunteer
House of Hope
Lowell , MA
01.2016 - 07.2020
- Supported children through educational activities and emotionally engaging interactions
- Demonstrated patience, empathy, and a commitment to helping vulnerable populations in a shelter environment
Caretaker
JCC (Jewish Community Center)
Worcester , MA
09.2019 - 03.2020
- Managed group activities and provided supportive supervision to ensure a safe, inclusive space
- Engaged in problem-solving conversations with children, demonstrating patience and empathy
- Collaborated with team members to address behavioral challenges constructively and create a welcoming atmosphere
Cashier
Mahoney's Garden
Chelmsford , MA
02.2019 - 08.2019
- Provided excellent customer service, handling sensitive customer interactions with professionalism
- Demonstrated strong organizational skills in managing cash transactions and ensuring accuracy in daily operations
- Assisted customers with a compassionate and helpful attitude, ensuring a positive experience
Education
Behavioral Health Science - Behavioral Health Science with an Emphasis in Trauma
Grand Canyon University (GCU)
11.2024
Psychology - Psychology, Business
Assumption University
Worcester, MA12.2021
High School Diploma -
Chelmsford High School
Chelmsford, MA06.2019
Skills
- Compassionate and Empathetic Listener
- Problem-Solving and Crisis Management
- Strong Communication and Interpersonal Skills
- Organizational and Multi-Tasking Abilities
- Tech-Savvy and Adaptable
- Youth engagement
- Patient evaluations
- Problem-solving abilities
- Performing patient intakes
- Documentation expert
- Multitasking
- Client documentation
- Documenting behaviors
Timeline
Residential Support Staff
House of Hope
07.2020 - 03.2024
Caretaker
JCC (Jewish Community Center)
09.2019 - 03.2020
Cashier
Mahoney's Garden
02.2019 - 08.2019
Volunteer
Lowell Transitional Center
12.2016 - 01.2021
Volunteer
House of Hope
01.2016 - 07.2020
Behavioral Health Science - Behavioral Health Science with an Emphasis in Trauma
Grand Canyon University (GCU)
Psychology - Psychology, Business
Assumption University
High School Diploma -
Chelmsford High School
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