Lucie McGaughey
Batavia,NY
Summary
I believe myself to be reliable, and always trying to my hardest to exceed. I have job experience in multiple fields, and tons of experience with customer service and verbal communication. I'm always open to needed direction and honest criticism to make myself better, I'm willing to learn anything.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Marshalls
09.2023 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Construction Flagger
Genesee County Highway Department
06.2023 - 09.2023
- Patiently directed motorists towards detours and alternate routes.
- Enhanced safety for workers and the public through diligent monitoring of work zones and flagging operations.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Used flagging tools such as stop and slow paddle and red flag.
- Familiar with use of hand signaling procedures.
- Controlled flow of automotive traffic under direction of project supervisor.
- Organized and maintained site equipment during slow hours.
- Collaborated closely with other flaggers to maintain consistent traffic patterns throughout construction sites.
- Improved traffic flow by effectively directing vehicles and pedestrians around construction zones.
- Unloaded and stored construction materials.
- Followed safety protocols on job sites.
- Maintained tools and equipment in good working condition.
- Painted walls, ceilings and other surfaces.
Online Grocery Associate
Walmart
01.2021 - 02.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Education
High School Diploma -
Pembroke Junior-Senior High School
Corfu, NY06.2022
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Relationship Building
- Professional Appearance
- Phone Etiquette
- Conflict Resolution
- Honest and Dependable
- Attention to Detail
- Organization
- Adaptable and Flexible
Timeline
Retail Sales Associate
Marshalls
09.2023 - Current
Construction Flagger
Genesee County Highway Department
06.2023 - 09.2023
Online Grocery Associate
Walmart
01.2021 - 02.2023
High School Diploma -
Pembroke Junior-Senior High School