Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Lucien Eldridge

Germantown,TN

Summary

Ambitious and dynamic young adult with extensive experience in guest engagement and food safety. Efficiently managed multiple store operations and supervised a hotel bistro and resort grill. Recognized for maintaining high standards of exceptional customer service and fostering a collaborative team environment while adapting to fast-paced settings. Holds a Tennessee server permit for alcoholic beverages and a Servsafe certification.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Resort Activities Associate

Holiday Inn Club Vacations Resort
Clarkesville, GA
07.2024 - 01.2025
  • Guided guests through crafting and painting activities.
  • Provided counsel on resort-related inquiries.
  • Prepared food via flat-top grill and fry baskets.
  • Maintained the cleanliness of the resort property.
  • Handled cash utilizing the POS system.
  • Maintained records of attendance and participation in activities through end-of-shift reports.
  • Explained and demonstrated games and activities to party participants.

Cashier

Zaxby's
Toccoa, GA
08.2023 - 07.2024
  • Utilized POS systems for order taking and processing payments.
  • Delivered orders quickly while maintaining accuracy in the order-taking process and food distribution.
  • Delivered a high level of customer service by responding promptly to customer inquiries and complaints.
  • Assisted with loading and unloading freight when necessary.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Bistro Attendant

Courtyard by Marriott
Germantown, TN
07.2022 - 07.2023
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption and personal identification to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Stocked beverages, coffee pots and other supplies in the dining area as needed.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Adhered to food safety standards when storing and preparing foods.

Barista

Starbucks
Germantown, TN
10.2022 - 05.2023
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Developed and maintained exceptional customer service standards.
  • Maintained calm demeanor during high-volume periods and special events.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Crew Member

Dunkin
Germantown, TN
10.2020 - 10.2021
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Education

High School Diploma -

Houston High School
Germantown
05-2019

Skills

  • Guest engagement
  • Food preparation and safety
  • Customer service
  • Health and safety compliance
  • Cash handling
  • Teamwork and collaboration
  • POS system operation
  • Friendly and outgoing
  • Team player
  • Speedy and efficient
  • Flexible and adaptable
  • Multitasking Abilities
  • Critical thinking

Certification

  • Servsafe Certified
  • Tennessee TABC Permit
  • Driver's License

Accomplishments

  • Certificate of Merit (Tennessee Governor's School for the Arts)
  • National Art Honor Society

References

References available upon request.

Timeline

Resort Activities Associate

Holiday Inn Club Vacations Resort
07.2024 - 01.2025

Cashier

Zaxby's
08.2023 - 07.2024

Barista

Starbucks
10.2022 - 05.2023

Bistro Attendant

Courtyard by Marriott
07.2022 - 07.2023

Crew Member

Dunkin
10.2020 - 10.2021

High School Diploma -

Houston High School

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