Summary
Overview
Work History
Education
Skills
Other Experiences
Certification
Timeline
Generic

Shelby Jordan

Austin,TX

Summary

Dynamic Resort Activities Manager at Omni Barton Creek Resort & Spa, adept in event planning and guest engagement. Successfully executed diverse programming, enhancing guest satisfaction through seamless collaboration across departments. Proven ability in budget management and strong communication skills, ensuring memorable experiences for all guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resort Activities Manager

Omni Barton Creek Resort & Spa
Austin, USA
02.2024 - Current
  • Overseeing all in-house activities on property
  • Planning and executing activity programming for the Resort
  • Collaborating with multiple departments, including marketing, sales, conference services, and banquets.
  • Ensure guest satisfaction by executing seamless events gearing towards both children and adults throughout the year.
  • Adhered to established budget guidelines when purchasing materials needed for daily activities or special events.
  • Monitored participants during all activities to ensure safety protocols were followed.

Food and Beverage Administrative Assistant

Omni Barton Creek Resort & Spa
Austin, USA
09.2023 - 02.2024
  • Assisted the Food and Beverage department by facilitating music bookings, menu changes, creating signage, coding expenses, and coordinating internal events.
  • Worked alongside the marketing and operations team with the highest level of hospitality.
  • Assisted in any outlet depending on business demands.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained inventory of office supplies and placed orders when necessary.

Front Office Intern

Omni Austin Downtown Hotel
Austin, USA
06.2023 - 09.2023
  • Ensured guest satisfaction from arrival to departure while working closely with the front office team.
  • Built my interpersonal and hospitality skills by making guests feel welcome on arrival and throughout the duration of their stay.
  • Offered numerous recommendations for local places in Austin guests can enjoy during their stay and perfected my skills on platforms such as Opera, Alice, Synergy, and more.
  • Provided information about local attractions, restaurants, and transportation options to visitors.
  • Tracked daily arrival and departure records of hotel guests.

Stillwest Brewery
Jackson, USA
05.2022 - 08.2022
  • Assisted in planning and hosting private events at a well-known brewery in Jackson Hole.
  • Worked unaccompanied as a waitress, hostess, and food-runner in the taproom area.

Children's Events Supervisor | Childcare Amenity

Moore's Mill Country Club
Auburn, USA
09.2020 - 07.2021
  • Worked in the fitness center as a manager for the childcare amenity.
  • Communicated with coworkers and members of the country club daily.
  • Held, planned, and worked events for members throughout the year.
  • Maintained positive working relationship with fellow staff and management.
  • Trained new employees on company policies, job duties, and performance expectations.

Retail Sales Associate

Mix by Copper Penny Store
Charleston, USA
06.2020 - 08.2020
  • Worked as a retail sales associate in a clothing store on King Street.
  • Responsible for inventory management and customer service.
  • Promoted special offers and discounts to encourage additional purchases.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.

Education

Bachelor of Science - Hospitality Management, Event Management Concentration, Minor in Business Administration

Auburn University
Auburn, AL
05.2023

Skills

  • Event planning
  • Guest engagement
  • Activity programming
  • Interdepartmental collaboration
  • Budget management
  • Customer service
  • Communication skills
  • Time management
  • Active listening
  • Professionalism
  • Attention to detail
  • Travel arrangements
  • Adaptability and flexibility
  • Vendor relations

Other Experiences

  • Volunteer, Ronald McDonald House Charities, Columbus, GA, 2019-2024, Assist annually with philanthropy events for fundraising, ($860,000 raised nationally in the 2021-2022 academic year)
  • Volunteer Tutor, Agape Youth and Family Center, Atlanta, GA, 2017-2019, Tutored undereducated children around the ages of 11-15 weekly, Volunteered at Thanksgiving canned food drive each year

Certification

  • Level One Sommelier, 01/23, Court of Master Sommeliers, America - Introductory Course Examination

Timeline

Resort Activities Manager

Omni Barton Creek Resort & Spa
02.2024 - Current

Food and Beverage Administrative Assistant

Omni Barton Creek Resort & Spa
09.2023 - 02.2024

Front Office Intern

Omni Austin Downtown Hotel
06.2023 - 09.2023

Stillwest Brewery
05.2022 - 08.2022

Children's Events Supervisor | Childcare Amenity

Moore's Mill Country Club
09.2020 - 07.2021

Retail Sales Associate

Mix by Copper Penny Store
06.2020 - 08.2020

Bachelor of Science - Hospitality Management, Event Management Concentration, Minor in Business Administration

Auburn University

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