Lucien Souffrant
Orange,CA
Summary
Highly motivated seasoned leader with a strong work ethic, adaptability, and interpersonal skills, seeking to be an asset to an organization to increase revenue, profit, and guest satisfaction. A levelheaded manager with a positive attitude and desire to deliver a perfect dining experience by focusing on upholding high expectations and standards for the team, possessing the ability to strive in a fast paced, high-volume environment while maintaining composure and problem-solving skills even under pressure to best enhance the organizational brand. Adept at working effectively unsupervised and quickly mastering new skills, with the desire to take on new challenges and take my career to the next level.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
TGI Friday's
06.2018 - Current
- Worked with budgets & P&Ls to achieve margin targets and profit
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and guest service
- Devised and deployed successful marketing strategies and organized special events to increase sales
- Resolved challenging guest complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Recognized and acknowledged outstanding staff performance to boost company morale and productivity to increase employee loyalty and reduce turnover
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained new managers of all positions, both external and internal promotes.
Education
Associate of Applied Science - Accounting And Business Management
Caldwell College
Skills
- Marketing and Advertising
- Inventory Management
- Cost-Control
- Proficient in NCR/ALOHA software
- Team Management
- Self Development
- Training
- Health Department/Ecosure Knowledgeable
Certification
- ServSafe
- NY Food Handler
References
References available upon request.
Timeline
General Manager
TGI Friday's
06.2018 - Current
Associate of Applied Science - Accounting And Business Management
Caldwell College