Lucien Jr Santana
Chicoutimi,QC
Summary
- Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
- Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
- Diligent with knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
- Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
- As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fulfillment Associate — Amazon
Amazon
Whitestown
09.2023 - 06.2025
- Operated warehouse equipment to accurately pick and pack customer orders.
- Maintained inventory accuracy through regular cycle counts and reconciliation processes.
- Collaborated with team members to streamline fulfillment operations and reduce processing time.
- Adhered to safety protocols, ensuring a secure working environment for all associates.
- Utilized Amazon's inventory management system to track product availability and order status.
- Assisted in training new associates on operational procedures and best practices.
Administrateur-Comptable
EXPERSO
Cap-Haitien
03.2021 - 05.2023
- Streamlined office procedures to enhance operational efficiency and reduce processing times.
- Coordinated schedules and meetings for senior management, ensuring optimal time management.
- Developed and maintained filing systems to improve document retrieval and organization.
- Implemented cost-saving initiatives that improved budget adherence across departmental projects.
- Analyzed workflow processes, identifying areas for improvement and recommending strategic changes.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Reduced overhead costs through careful budget management and resource allocation.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Directeur Administratif et Financier (CEO)
Sander's Tour Agence De Voyage
Port-au-Prince, Haiti
09.2016 - 12.2020
- Led strategic initiatives to enhance customer engagement and loyalty programs.
- Developed and implemented comprehensive business strategies to increase market share and profitability.
- Oversaw operational efficiency, optimizing resource allocation across diverse travel service offerings.
- Mentored executive team, fostering leadership skills and promoting a culture of accountability and innovation.
- Established partnerships with key stakeholders, enhancing service offerings and expanding network reach.
- Spearheaded digital transformation projects, improving online booking systems and customer experience interface.
Education
Associate of Science - Sciences Juridiques
Universite D'Etat D'Haiti
Bachelor of Science - Sciences Economiques
Universite D'Etat D'Haiti
Port-au-Prince07-2014
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Flexible schedule
- Time management
- Issue resolution
- Customer service
- Active listening
- Critical thinking
- Goal oriented
- Problem-solving
- Product knowledge
- Conflict resolution
- Cultural awareness
Languages
Spanish
Professional Working
English
Professional Working
French
Native or Bilingual
haitian creole
Native or Bilingual
Timeline
Fulfillment Associate — Amazon
Amazon
09.2023 - 06.2025
Administrateur-Comptable
EXPERSO
03.2021 - 05.2023
Directeur Administratif et Financier (CEO)
Sander's Tour Agence De Voyage
09.2016 - 12.2020
Associate of Science - Sciences Juridiques
Universite D'Etat D'Haiti
Bachelor of Science - Sciences Economiques
Universite D'Etat D'Haiti