Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Lucienne Bina

Cambridge,MN

Summary

Dedicated high-school graduate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite retail associate with two years of experience, possessing strong problem-solving and conflict resolution abilities paired with proficiency in guest service.

Overview

3
3
years of professional experience

Work History

Guest Service Associate

Kwik Trip
01.2022 - Current
  • Provided high quality guest service to ensure every guest felt welcomed and had a great experience.
  • Informed customers of promotions to increase sale productivity.
  • Handled the sale of alcohol and tobacco. Received 2 perfect tobacco checks.
  • Upheld state-regulated food safety requirements during the preparation of hot foods.
  • Maintained and cleaned food service machinery including ovens and fryers.
  • Maintained calm demeanor and professionally handled issues in high-stress situations.
  • Trained new team members in customer service and food service.
  • Managed the store in the absence of a manager and ensured the store ran smoothly and all tasks were completed.

Cashier/Assistant Storekeeper

City Center Market
11.2021 - 01.2022
  • Met customer needs through polite, friendly and attentive service.
  • Handled payment tenders following store guidelines and ensured all disputes were resolved.
  • Balanced till at the end of the night and ensured money was properly counted and stored in the safe.
  • Stocked and faced the shelves, ensuring the store was organized and visually appealing to customers.
  • Designed end cap displays for sale items to promote store profits.

Crew Member

Culver's
03.2021 - 11.2021
  • Took orders with accuracy at the registers and the drive through.
  • Handled customers with a positive attitude to ensure customer satisfaction.
  • Made food made-to-order in the kitchen and ensured precision in high-stress, high-volume situations.
  • Adhered to all food safety regulations.
  • Successfully completed 12 hour shifts when short staffed to ensure the restaurant ran smoothly.
  • Handled miscellaneous tasks such as stocking and cleaning to support the restaurant's needs and the team's goals.

Education

High School Diploma -

Cambridge-Isanti High School
Cambridge, MN
06.2023

Skills

  • Analytical Thinking
  • Coordination
  • Interpersonal Skills
  • Customer Service
  • Communication
  • Time Management
  • Leadership

Hobbies

  • Writing
  • Music
  • Baking
  • Hiking

Timeline

Guest Service Associate

Kwik Trip
01.2022 - Current

Cashier/Assistant Storekeeper

City Center Market
11.2021 - 01.2022

Crew Member

Culver's
03.2021 - 11.2021

High School Diploma -

Cambridge-Isanti High School

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Lucienne Bina