Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucienne Eckols

San Antonio,TX

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Server

Tiago’s Cabo Grille
San Antonio, TX
10.2022 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in training new servers.

Assistant Manager

Kung Fu Tea
San Antonio, TX
05.2020 - 08.2022
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Food Service Worker

Koi Fin Poke
San Antonio, TX
12.2019 - 08.2021
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Education

High School Diploma -

Louis D Brandeis High School
San Antonio, TX
06.2022

Business Administration And Management

Northwest Vista College
San Antonio, TX

Skills

  • Sales Monitoring
  • Performance Evaluations
  • Complex Problem Solving
  • Managing Operations and Efficiency
  • Team Leadership
  • Hiring and Training
  • Team Building
  • Verbal and Written Communication

Timeline

Server

Tiago’s Cabo Grille
10.2022 - Current

Assistant Manager

Kung Fu Tea
05.2020 - 08.2022

Food Service Worker

Koi Fin Poke
12.2019 - 08.2021

High School Diploma -

Louis D Brandeis High School

Business Administration And Management

Northwest Vista College
Lucienne Eckols