Lucienne (Lucy) Tetley

Contributed to customer service operations at Golden West for nearly one year. Assisted in dispatch processes on multiple occasions. Advanced to CSR Lead, working with team members to organize calls and manage scheduled tasks efficiently. Trained new employees and promoted a positive work environment. Maintained high motivation and adapted to busy work schedules. Sought career advancement opportunities within the organization. Gained experience with Service Titan, Dialpad, and Word documents.

• Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
• Maintained knowledge of menu items, including food allergies and beverage pairings.
• Processed orders accurately using POS system, enhancing order efficiency.
• Collaborated with kitchen staff to ensure timely food delivery and quality standards.

• Designed and implemented engaging lesson plans aligned with early childhood education standards.
• Facilitated a positive learning environment that encouraged student participation and teamwork.
• Assessed student progress through observational techniques and tailored interventions accordingly.
• Collaborated with parents to foster strong home-school connections for enhanced student development.

• Greeted incoming guests to escort to assigned dining area and present menus.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Built positive relationships with other front-of-house and kitchen staff.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Organized and labeled stock of ingredients to maintain needed inventory levels.
• Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
• Measured and weighed food items to comply with portion requirements.

• Greeted incoming guests to escort to assigned dining area and present menus.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Built positive relationships with other front-of-house and kitchen staff.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Organized and labeled stock of ingredients to maintain needed inventory levels.
• Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
• Measured and weighed food items to comply with portion requirements.