Lucija Lordanic
Compass Health
Stanwood,United States
3
Languages
1
Certification
12
years of professional experience
LMHCA (08/26) with Master's degree in Psychology, experienced in treatment planning, evidence-based interventions, facilitating Cognitive Behavioral Therapy for Psychosis group, delivering effective care to clients dealing with psychotic and mood disorders and SUD.
Completed Primary Certificate training in the principles and practice of Rational Emotive Behavioral Therapy (Albert Ellis Institute, NY, 03/2026).
Interested in further education and supervision in Eye Movement Desensitization and Reprocessing therapy.
Communicative, approachable, determined, organized, result-driven and team-oriented healthcare professional.
Lawful Permanent Resident with a valid WA driver's license.
Work History
Clinician II
1 Year 10 Months- Provided recovery oriented behavioral health services (counseling, case management, care coordination) to individuals with severe and persistent mental illness (psychotic and mood disorders, SUD).
- Developed individualized, strength-based treatment plans promoting recovery and independence.
- Delivered services through community based outreach, providing coordinated, team-based care with psychiatric providers, medical providers, emergency services and community agencies.
- Facilitated CBTp group.
- Maintained accurate and timely documentation.
Intern, Educational Psychology
11 Months- Conducted individual assessments of students' cognitive, social-emotional, and behavioral needs.
- Administered psychological tests to students for data collection and diagnostic evaluations.
- Assessed individual child's needs, limitations, and potential.
- Interpreted test results and prepared psychological reports for teachers, administrators, and parents.
- Monitored student progress through frequent observations and assessments.
- Utilized positive reinforcement techniques to foster appropriate behaviors among students.
- Provided consultation services to teachers regarding classroom management strategies and interventions.
- Collaborated with faculty and staff to develop innovative strategies for student success.
- Attended IEP meetings and provided recommendations on educational programming for students with special needs.
- Trained teachers on best practices for working with diverse populations.
- Researched current trends in educational psychology literature related to instruction and assessment methods.
- Maintained student records, including special education reports, confidential records, records of services provided and behavioral data.
- Learned about psychology field by participating in training sessions, assisting clients and shadowing employees.
Waitress Trainee
1 Year 2 Months- Greeted and accommodated guests, building positive experience from first interaction.
- Built rapport with customers by displaying friendly demeanor and professional attitude.
- Developed strong customer service skills by consistently providing positive experiences to guests.
- Practiced active listening techniques with customers to ensure satisfaction.
- Responded professionally to customer complaints in a polite manner.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Ensured that all orders were served promptly according to established guidelines.
- Demonstrated ability to multi-task efficiently in a fast-paced environment.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Communicated effectively with co-workers in order to provide seamless service experience.
- Greeted and accommodated guests, building positive experiences from first interaction.
- Gained knowledge of restaurant layout, table settings, and menu items.
- Learned proper food handling and sanitation procedures for safety and health regulations compliance.
- Maintained cleanliness of work area throughout shift for optimal hygiene standards.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Used focus and memorization skills to keep track of tables and remember orders.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Filled condiment, salt, and pepper, and napkin containers.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
- Swept and mopped floors and removed trash.
- Followed company policies and procedures while performing job duties.
Cashier
3 Years- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided efficient and courteous service to customers.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Processing and recording all cash transactions.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Assisted with training and mentoring new team members.
Cashier
2 Years 2 Months- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Resolved customer complaints and inquiries promptly, fostering a positive shopping environment.
- Counted and balanced cash drawer at start and end of shifts, ensuring cash accuracy and accountability.
- Utilized problem solving skills to effectively handle difficult situations.
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Resolved and de-escalated issues to address customer concerns.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Ensured compliance with all company policies related to cash handling procedures.
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
- Assisted customers with locating items throughout the store when needed.
Education
Master's degree - Psychology
- Awards & Honors
- Mindfulness and Mental Health: The Mediating Role of Cognitive Emotion Regulation (Master's thesis, published in Drustvena istrazivanja, 2022.)
- Extracurricular Activities
- Certificate of participation at the 9th-12th Psychology Week (Prevention of Violence in Youth/Close Relationships workshops; University of Zadar)
- Certificate of volunteering - "Mind the mind - to combat the stigma of mental disorders" campaign (EFPSA)
- Certificate of membership - social media marketing team (Student Section of the Croatian Psychology Association "Psihomnia")
- GPA: 4.1
Bachelor's degree - Psychology
- Extracurricular Activities
- Certificate of volunteer recognition (European Association of Personality Psychology)
- Certificate of Attendance in Implementation of the program "Prevention of Violence in Close Relationships" (Croatian Institute of Public Health)
- GPA: 3.1
Skills
Cognitive Assessment
Applied Behavior Analysis
Program Evaluation
Data Analysis
Behavior Analysis
Behavioral Observation
Classroom Management
Problem Solving
Time Management
Parent-Teacher Collaboration
Effective Communication
Conflict Resolution
Behavior management
Emotional Intelligence
Organizational skills
Client engagement
Active Listening
Electronic health records
Certification
- Accreditation from the Croatian Psychological Chamber
- Accreditation from Croatian Educational agency (Agencija za odgoj i obrazovanje)
LANGUAGES
English Fluent
German Intermediate
Italian Conversational
Timeline
Clinician II
Compass Health
10.2024 - CurrentRead More
Intern, Educational Psychology
Srednja skola Obrovac
11.2021 - 10.2022Read More
Waitress Trainee
Taverna GO-RO
07.2019 - 09.2020Read More
Cashier
Almissa Cruising (Mala Luna d.o.o.)
03.2017 - 03.2020Read More
Cashier
T.O. Luka
07.2014 - 09.2016Read More
University of Zadar
Bachelor's degree from Psychology
Read More
University of Zadar
Master's degree from Psychology
Read More