LUCIJA ZDRAVKOVIC

In this role, I provided exceptional customer support and technical assistance to ensure customer satisfaction

• Effectively handled customer inquiries, resolved issues, and provided timely solutions.
• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
• Provided timely assistance to customers via email and live chat channels, ensuring a high level of professionalism at all times.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

In this role, I successfully managed and operated the store, overseeing all aspects of the business. I handled product sourcing, inventory management, customer service, and marketing strategies.

• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Managed day-to-day business operations.