Lucila Gonzalez
Covina,CA
Summary
Providing over 10 years of excellent customer service, executive assistance and sales support. Seeking a position where my strong organizational and detail-oriented skills can provide smooth running in operations and order management. Quick learning and strong multi task abilities will provide efficient time management. High energy work ethic and enthusiasm will have valuable application and can contribute to the company and my personal growth.
Overview
24
24
years of professional experience
Work History
Purchasing Coordinator / Procurement /Branch Support Officer
Climate Pros LLC
Corona, CA
08.2018 - 08.2025
- Sole Purchaser, procurement specialist, Branch support
- Research pricing information and compared prices and quotations.
- Created and enter Bids sent to Account managers.
- Negotiated prices with suppliers for materials and services.
- Managed vendor relationships to ensure timely delivery of materials.
- Coordinate, processed purchase orders and verified accuracy, tracked deliveries, and resolved discrepancies.
- Create, enter, track warranty returns and RMAs
- Maintained accurate records of purchases and vendor communications.
- Processed proof of delivery requests and handled limited inventory management activities.
- Coordinated with vendors to ensure timely delivery of goods.
- Conducted regular meetings with department heads regarding purchasing needs.
- Developed relationships with new vendors to expand product selection.
- Processed truck stock, inventory purchase orders.
- Review discrepancies and solve purchase invoices.
- Support Warehouse receiving and Dispatch coordinator
- Purchase office supplies
- Set up office meetings, coordinate office events
- Support Branch with daily duties
Executive Assistant/Sr. Order Management Specialist
Edgen Murray Corporation
Brea, CA
10.2014 - 09.2017
- Responsible for handling the day to day operations for the office.
- Provide high level executive assistance, coordinate office tasks, meetings and daily activities for the Branch manager.
- Assisting the sales department, shipping department and report to corporate upper management in ensuring weekly/monthly goals and deadlines.
- Contact key person on office scheduling, maintaining training hours, handle janitorial services accounts, office payments, office supply accounts, fax/copier scanner accounts, manage daily calendar, schedule appointments.
- Handle day to day office duties.
- Contact key person for expediting.
- In charge of day to day workflow to ensure on time shipments.
- Meet with directors on a weekly basis to provide expediting information and ensure on time shipments and billing.
- Contact customers and/or suppliers re: order requirements, stock and buy out material.
- Responsible for entering orders, following through projects, purchasing stock material and buy outs, billing orders, problem solve customer/vendor invoicing.
- Researching debits for price discrepancies, shortages, and other claims/charge backs.
- Responsible for weekly spreadsheets from Accounts Payable and Accounts receivable, Freight invoicing, to ensure that all invoices and orders are up to date.
- Utilize company guidelines to process work orders, sales order documentation, buyout orders from vendors and properly upload necessary information to company system.
- Assist in training/supervising Operations sales support I, II and III as instructed by supervisor or management.
- Request and process shipping quotes from various logistic companies for pending orders and projects.
- Ensure Timely Shipments.
- Prepare shipping documents, scheduling and arranging for pick-ups.
- Create Bills of Ladings and/or shipping documents required by freight, customers and vendors.
- Carrier communication and scheduling.
- Upload all paperwork into the system.
- Provide proper warehouse and/or vendors with receiving paperwork for incoming material and upload inventory into the system for specific warehouses.
- Coordinate with warehouse and prioritize shipments to balance workload for on time shipping.
- Expedite and communicate with Logistics/Freight departments to maintain on time shipments on a daily basis.
- Troubleshoot with freight companies/customer and vendors on any delays.
Lead Customer Service Representative/Logistics
HatiCon Solar LLC
Ontario, CA
03.2013 - 10.2014
- Responsible for the day to day operations in customer service department and Logistics/shipping department, to endure the upmost excellence to customers.
- Enter and process quotes, vendor purchase order and customer sales orders, return orders.
- Responsible for billing orders, problem solve customer/vendor invoicing.
- Account Maintenance / Customer Communication / Update customers with current orders and target shipping dates.
- Distribute information to office team as Outside vendors and plants send in weekly open orders report.
- Update Weekly Open Order Logs and update customers of past due, current invoicing.
- Keep team informed of Plant performance/issues, stock levels, projects, distribution increase/decrease.
- Prepare shipment quotes/ shipments paperwork / BOL s/ Customs paperwork.
- Meet and Exceed Customer Expectations / Reduce Credit Orders / Minimize Loss.
- Work closely with Sales Team, warehouse, marketing manager, customer service representative and accountant to ensure day to day process.
- Request and process shipping quotes from various logistic companies for pending orders and projects.
- Ensure Timely Shipments.
- Prepare shipping documents for customers and the warehouse.
- Schedule and track shipments.
- Provide shipping documents, tracking information and any paperwork to customers, team and shipping department.
- Meet with Logistic companies to attain the best rates possible.
Operations Sales Support/ Administrative Assistant
Edgen Murray Corporation
Anaheim, CA
07.2006 - 03.2013
- Responsible for performing data entry of information and verify a variety of standard and/or complex coded or uncoded business and statistical source data.
- Schedule shipments and expedite orders; contact customer and/or supplier re: order requirements.
- Create Bills of Ladings and/or shipping documents required by freight and customers.
- Receive paperwork and upload inventory into the system for incoming material to specific warehouses.
- Contact key person for expediting team.
- In charge of day to day workflow to ensure on time shipments.
- Meet with directors on a weekly basis to provide expediting information and ensure on time shipments and billing.
- Responsible for billing orders, problem solve customer/vendor invoicing.
- Responsible for weekly spreadsheets from Accounts Payable and Accounts receivable, Freight invoicing, to ensure that all invoices and orders are up to date.
- Utilize company guidelines to process work orders and/or sales order documentation.
- Manually key data into computer; use scanning device in connection with data entry; make necessary corrections to information entered.
- Assist in training/ supervising Operations Sales Support I, II and III as instructed by supervisor or management.
Office Coordinator/ Office Assistant/ Travel Consultant
Remax Masters Realty
Covina, CA
09.2001 - 12.2005
- Responsible for coordination of the lead front desk for the corporate office, provided excellent customer service.
- Answered heavy phone and greeted customers.
- Provided support for Realtors, Administrative Coordinator, Escrow Office and CEO.
- Responsible for handling weekly spreadsheets, logging listings, pending and closing numbers.
- Record keeping coordination, book keeping, billing correspondence, payroll, filing, typing, and ordering supplies for the corporate office and 6 Remax offices.
- Provided equipment trouble shooting.
- Travel Consultant-Playa Bonita Resort.
- Travel headquarters for Playa Bonita, in San Felipe MX. located at Remax Masters in Covina, CA.
- Maintained all bookkeeping records thru the use of QuickBooks system.
- Responsible for reservations, payments, e-mail correspondence & follow-up with clients.
- Logged monthly expenses and created spreadsheets and forms for documentation.
Education
Business Administration - Accounting
Mount San Antonio College
01-2026
Business Administration - Accounting
Citrus College
High School Diploma -
Sierra Vista High School
Skills
- Reservations
- Payments
- Email correspondence skills
- Data organization with spreadsheets
- Multi-tasking
- Communication skills
Interpersonal skills
Active listening
Team collaboration
Customer relations
- Attention to detail
- Organizational abilities
- Analytical thinking
- Integrity
- Written communication
- Call handling skills
- Computer Literate
Fieldgetics
QuickBooks
Microsoft Word
Windows
Oracle Applications
STRATIX
Excel
References
REFERENCES WILL BE FURNISHED UPON REQUEST
Timeline
Purchasing Coordinator / Procurement /Branch Support Officer
Climate Pros LLC
08.2018 - 08.2025
Executive Assistant/Sr. Order Management Specialist
Edgen Murray Corporation
10.2014 - 09.2017
Lead Customer Service Representative/Logistics
HatiCon Solar LLC
03.2013 - 10.2014
Operations Sales Support/ Administrative Assistant
Edgen Murray Corporation
07.2006 - 03.2013
Office Coordinator/ Office Assistant/ Travel Consultant
Remax Masters Realty
09.2001 - 12.2005
Business Administration - Accounting
Mount San Antonio College
Business Administration - Accounting
Citrus College
High School Diploma -
Sierra Vista High School