Shannakay Daniel
Margate,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Coordinator
Cambridge Security
Fort Lauderdale
06.2024 - Current
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Coordinated and maintained meeting notes and cross-functional marketing.
Customer Service Representative
Pride Air Conditioning & Appliances
Pompano Beach, FL
08.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Agent/Hotel Night Auditor
Hyatt Centric Los Olas
Fort Lauderdale, FL
08.2022 - 07.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
PBX Operator
Hilton
Fort Lauderdale, FL
05.2021 - 01.2023
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated telephone switchboard to provide information, take messages and forward calls.
Server/To Go Specialist/Hostess
Benihana
Fort Lauderdale, FL
03.2019 - 09.2021
- Answered phones promptly to record and confirm reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Hostess
Sonesta Hotels
Fort Lauderdale, FL
05.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Telemarketer
Golden Gates Realty
Jamaica, JA
01.2016 - 03.2018
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Education
Certificate - Front Desk
St. Monica’s College
Ocho Rios, Jamaica12.2015
High School Diploma -
Aabuthnott Gallimore High
Jamaica 07.2013
Skills
- Posting Charges
- Multi-Line Phone Systems
- Reservations
- Guest Services
- Time Management
- Resolving Issues
- Generating Reports
- Credit and Cash Payments
Certification
Certified Home Health Aide, State of Florida, 2024-Present
CPR
Certified Unarmed Security Officer, State of Florida
2024-Present
Timeline
Branch Coordinator
Cambridge Security
06.2024 - Current
Customer Service Representative
Pride Air Conditioning & Appliances
08.2023 - 04.2024
Front Desk Agent/Hotel Night Auditor
Hyatt Centric Los Olas
08.2022 - 07.2023
PBX Operator
Hilton
05.2021 - 01.2023
Hostess
Sonesta Hotels
05.2019 - 03.2020
Server/To Go Specialist/Hostess
Benihana
03.2019 - 09.2021
Telemarketer
Golden Gates Realty
01.2016 - 03.2018
Certificate - Front Desk
St. Monica’s College
High School Diploma -
Aabuthnott Gallimore High