Lucille Berggren
Milwaukee,WI
Summary
A dedicated job seeker, I have a track record of fulfilling company needs through consistent and methodical practices. I am skilled at working under pressure and adapting to new situations and challenges to optimally bolster the organizational brand. Having a certification in phlebotomy across various settings such as inpatient, clinics, and blood donation centers has fueled my interest in pursuing further educational opportunities within healthcare to benefit my community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Advocate Aurora Health-Kenosha, WI
Kenosha, WI
05.2024 - Current
- Inpatient Phlebotomy: Performed venipuncture and specimen collection for inpatient populations, ensuring patient comfort and accuracy in sample collection.
- Lab Send Outs: Managed the process of sending out specimens to external laboratories, ensuring proper labeling, storage, documentation, and timely dispatch.
- Clinic Phlebotomy: Conducted phlebotomy and specimen collection in a clinical setting, providing efficient and professional service to outpatients.
- Specimen Processing: Spun down specimens to prepare them for testing, ensuring proper handling and processing according to lab protocols.
- State Newborn Screening Collection: Collected and prepared newborn screening samples in compliance with state guidelines to facilitate early detection of congenital conditions.
- Quality Control: Maintained high standards of sample integrity, accuracy, and safety throughout all procedures.
- Patient Interaction: Provided compassionate care and clear communication to patients, explaining procedures and addressing concerns.
Phlebotomist
Froedtert Health-Milwaukee, WI
Milwaukee, WI
02.2023 - Current
- Inpatient Phlebotomy: Performed blood draws for a wide range of patients at a Level 1 trauma center, ensuring timely and accurate sample processing.
- Preceptor: Trained and mentored new employees on phlebotomy techniques, hospital protocols, and patient interaction to ensure high standards of care and compliance with safety regulations.
- Shift Engagement Advocate: Acted as the liaison between staff and management, promoting positive morale, addressing concerns, and implementing engagement initiatives to improve team dynamics and job satisfaction.
- State Newborn Screening Collection: Collected newborn screening samples, adhering to state guidelines, to facilitate early detection of congenital conditions.
- Dispatching: Acted as shift lead to coordinate and dispatch phlebotomists to various locations within the hospital, managing workflow to optimize efficiency and patient care.
- Patient Interaction: Provided compassionate care and clear communication to patients, explaining procedures and addressing concerns.
Technical Donor Specialist
Versiti of Wisconsin-Milwaukee, WI
Milwaukee, WI
06.2021 - 01.2023
- Collecting Blood from Donors: Skillfully performed venipuncture procedures, ensuring donor comfort and safety during the blood donation process.
- Pre-Donation Screening: Conducted pre-donation registration, including medical history questions and vital signs, to ensure donors met eligibility criteria.
- Mobile Blood Drive Management: Efficiently set up and packed up mobile blood drive equipment, ensuring all necessary materials were available and properly organized.
- Blood Preparation: Prepared units of blood and samples for lab testing, adhering to strict protocols to maintain sample integrity and quality.
- Aphaeresis Machine Operation: Operated Trima and Alyx aphaeresis machines, handling complex procedures to collect specific blood components such as dual red cells, platelets, and plasma while ensuring donor safety.
- Team Leadership: Promoted to Technical Donor Specialist, taking on a technical team lead role to supervise and support team members, coordinate daily operations, hold 'superuser' responsibilities in the computer system, and ensure compliance with all protocols and standards.
Warehouse Associate
Amazon Fulfillment (Amazon.com)-Oak Creek, WI
Oak Creek, WI
11.2020 - 04.2021
- Order Fulfillment: Accurately packed customer orders, ensuring items were securely packaged and labeled correctly for shipment.
- Quality Control: Inspected products for defects and damage before packing, maintaining high standards of quality and customer satisfaction.
- Inventory Management: Monitored stock levels of packing supplies, reported shortages, and helped with restocking to ensure efficient order processing.
- Workflow Efficiency: Collaborated with team members and supervisors to facilitate packing processes, reducing time and improving productivity.
- Safety Compliance: Followed safety guidelines and protocols to maintain a safe working environment, including proper handling of materials and operation of packing equipment.
- Problem Resolution: Addressed and resolved packing issues promptly, ensuring minimal disruption to order fulfillment and customer service.
Hostess
The Bay Restaurant-Milwaukee, WI
Milwaukee, WI
07.2019 - 07.2020
- Hosting: Welcomed guests, managed reservations, and maintained an organized seating chart to optimize table turnover and enhance the dining experience.
- Expo: Coordinated between the kitchen and dining room, ensuring timely and accurate delivery of food orders while maintaining presentation standards.
- Bussing Tables: Efficiently cleared and reset tables, maintaining a clean and orderly dining area to support fast table turnover and customer satisfaction.
- Customer Service: Provided excellent customer service by addressing guest needs and resolving any issues promptly and courteously.
- Team Collaboration: Worked with servers, kitchen staff, and management to ensure smooth restaurant operations and a positive dining experience for guests.
Education
High school diploma -
Nicolet High School
Milwaukee, WI06.2020
Skills
- Venipuncture
- Specimen handling
- Cashiering
- Customer service
- Food handling
- Patient Care
- Aphaeresis Technician
- Specimen Preparation
- Donor screening
- Epic
- Quality Control
- Hemoglobin Testing
- HIPAA Compliance
- Venipuncture Expertise
- Staff Management
Certification
- CPR/AED, 05/01/22, 05/01/24, American Heart Association, Cpr/AED certification
- Certified Phlebotomy Technician
Timeline
Phlebotomist
Advocate Aurora Health-Kenosha, WI
05.2024 - Current
Phlebotomist
Froedtert Health-Milwaukee, WI
02.2023 - Current
Technical Donor Specialist
Versiti of Wisconsin-Milwaukee, WI
06.2021 - 01.2023
Warehouse Associate
Amazon Fulfillment (Amazon.com)-Oak Creek, WI
11.2020 - 04.2021
Hostess
The Bay Restaurant-Milwaukee, WI
07.2019 - 07.2020
High school diploma -
Nicolet High School
- CPR/AED, 05/01/22, 05/01/24, American Heart Association, Cpr/AED certification
- Certified Phlebotomy Technician
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