Lucille Chang
Waipahu
Summary
Dynamic financial leader with a proven track record at Territorial Savings Bank, excelling in financial strategy and performance management. Successfully streamlined loan processing, enhancing efficiency and customer satisfaction. Adept at credit analysis and cultivating relationships, driving profitable outcomes while minimizing risks. Passionate about empowering teams to achieve exceptional results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Vice President/Branch Manager
Territorial Savings Bank
Waipahu
04.2011 - Current
- Developed and implemented financial strategies to maximize profits and minimize risks.
- Coordinated approval processes for lines of credit and various loan types.
- Prepared monthly performance reviews for all supervised employees.
- Cultivated strong relationships with customers through tailored advice.
TBD - Mortgage Loan Officer
Castle and Cooke Mortgage
Honolulu
04.2002 - 08.2011
- Kept detailed records regarding approved, denied and received loan applications.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Improved loan processing times by streamlining application procedures.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Approved or denied loan applications and explained reasoning behind decisions.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Education
TBD
Skills
- Financial strategy
- Loan processing
- Credit analysis
- Performance management
- Customer relationship management
- Team leadership
Certification
- Real Estate License
Timeline
Assistant Vice President/Branch Manager
Territorial Savings Bank
04.2011 - Current
TBD - Mortgage Loan Officer
Castle and Cooke Mortgage
04.2002 - 08.2011
TBD
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