LUCILLE LEON
Lake Stevens,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Patient Service Coordinator, Billing Representative & Imaging Scheduler
Western Washington Medical Group
07.2022 - Current
- Accurately collect, record and ensure distribution of patient information to appropriate staff. Ensure proper referrals and authorizations are in place at time of check-in. Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patient and staff. Respond to daily influx of telephone-based and written communications from members and providers pertaining to patient’s care, notices and referrals. Provide information regarding financial policies, registration requirements and referral resources. Schedule patient appointments. Verify patient information and insurance details. Coordinate with Radiologists, technicians, and other healthcare professionals. Liaising with referring physicians’ offices. Handling patient inquiries.
Nightshift HUC
Pavilion for Woman & Children
11.2023 - 02.2026
- Coordinate admissions, transfers and discharges. Help maintain medical records. Ordering and maintaining supply Inventory, ensuring that the unit maintains a safe, accessible, effective and efficient environment for patients, families, visitors and employees.
ADMITTING REPRESENTATIVE
PROVIDENCE REGIONAL MEDICAL CENTER EVERETT
02.2016 - 12.2021
- Greeting and welcoming guests and providing them with a positive first impression of the organization. Complying with procedures, rules, and regulations on keeping a safe and clean reception area. HIPAA. Collection copays. I trained new hires.
Night Auditor
Extended Stay America
Everett, WA
06.2009 - 07.2012
- Conduct nightly audits to ensure accuracy of financial reports and transactions.
- Reconcile discrepancies in guest accounts and resolve billing issues efficiently.
- Monitor room inventory and manage reservations for optimal occupancy rates.
- Supervise front desk operations, ensuring high levels of customer service and satisfaction.
- Prepare daily revenue reports and communicate findings to management promptly.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Education
HIGH SCHOOL DIPLOMA -
EVERETT COMMUNITY COLLEGE
MEDICAL RECEPTIONIST CERTIFICATION - undefined
EVERETT COMMUNITY COLLEGE
Skills
- 45 WPM with accuracy
- Extensive knowledge of medical terminology
- Knowledgeable in HIPAA guidelines
- Familiar with ICD and CPT-9 codes
- Ability to follow directions and instruction, quickly file alphabetically and numerically
- Confident in Microsoft Outlook, Word, Excel and MS Teams
- Multi-line phone, fax, email, internet, copiers
- Strong organizational skills and problem-solving skills, work well under pressure
- Experienced in Epic and Athena
- Patient registration
- Strong organization
Timeline
Nightshift HUC
Pavilion for Woman & Children
11.2023 - 02.2026
Patient Service Coordinator, Billing Representative & Imaging Scheduler
Western Washington Medical Group
07.2022 - Current
ADMITTING REPRESENTATIVE
PROVIDENCE REGIONAL MEDICAL CENTER EVERETT
02.2016 - 12.2021
Night Auditor
Extended Stay America
06.2009 - 07.2012
MEDICAL RECEPTIONIST CERTIFICATION - undefined
EVERETT COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
EVERETT COMMUNITY COLLEGE