Evelyn Castillo
Kearns,UT
Summary
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in any role.
Overview
9
9
years of professional experience
Work History
Patient Service Representative- Imaging Services
Intermountain Medical Center
05.2017 - Current
- Enters patient information (including demographic, insurance, and financial information) into appropriate computer. Completes required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff.
- Office clerical duties: Schedules patient visits and answers phone calls and forward calls. Performs filing, scanning, and organization of front office supplies / materials.
- Assisted patients in filling out check-in and payment paperwork
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Trained new staff on filing, phone etiquette and other office duties.
Cashier
Lowes Home Improvment
02.2019 - 05.2023
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and sign up credit cards.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Analyzed purchases for signs of fraud.
- Educated employees on register use, merchandising and customer service.
- Learned duties for various positions and provided backup at key times.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
Education
Associate of Applied Science -
Salt Lake Community College
Salt Lake City, UTSkills
- MS office, Excel, Spreadsheets
- Strong problem solving aptitude
- Profound ability to multitask in fast paced environment
- Type 45 wpm
- High customer service standards
- Detailed - oriented
- Fluent in Spanish
- Maintains excellent schedule adherence and productivity standards
- Follow HIPPA Guidelines
- Fax and mail Inquires
- Data entry
- Product restocking
- Cash register operation
- Refund handling
- Product and service sales
Timeline
Cashier
Lowes Home Improvment
02.2019 - 05.2023
Patient Service Representative- Imaging Services
Intermountain Medical Center
05.2017 - Current
Associate of Applied Science -
Salt Lake Community College