LUCILLE PETERSON
Kiln,MS
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
AllPro
Gulfport, MS
03.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Representative
Teleperformance
Salt Lake City, Utah
09.2023 - 12.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Logged details of customer service calls in computer system following correct protocols
Nursing Assistant
St. Dominic Hospital
Jackson, MS
04.2022 - 08.2023
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment
- Promoted patient satisfaction by assisting with bathing, dressing and exercising
- Completed daily room cleaning and organizing to provide patients with clean environment
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Reported environmental risks or equipment malfunctions to supervisor
Nursing Assistant
Memorial Hospital
Gulfport, MS
04.2021 - 03.2022
- Managed supplies and restocked inventory to promote optimal availability for patient care
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Supplied, collected and emptied patient bedpans on frequent basis
- Conducted regular rounds to check on patients' safety and proactively address issues
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics
- Engaged with patient family and friends to provide courteous visit experience
- Implemented fall prevention techniques as specified in plan of care
- Monitored patient intake and output by tracking amount patients drink and urination levels
Personal Care Assistant
Help At Home Health Care
Gulfport, MS
01.2021 - 03.2021
- Maintained daily living standards by assisting clients with personal hygiene needs
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Provided ongoing compassionate patient care for each client
- Laundered clothing and bedding to prevent infection
- Assisted with meal planning to meet nutritional plans
- Reported concerns to nurse supervisor to promote optimal care
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Followed safe lifting and transferring techniques to transport residents
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
Food Service Worker
Sam's Club
Slidell, LA
08.2020 - 10.2020
- Followed food safety regulations pertaining to sanitation, food handling and storage
- Operated cash register to process cash, check and credit card transactions
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware
- Maintained order and cleanliness of work areas to conform with health codes
- Maintained professional demeanor during interactions with customers and coworkers
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area
- Set up, restocked and cleaned dining areas
- Received food orders from individuals and explained offerings
- Followed recipes and customer requests to prepare meals
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas
- Gathered ingredients and cleaned and cut food items to prep recipes
- Stored perishable food items in freezer or refrigerator to protect from spoilage
Cashier
Neco's
Pass Christian, MS
05.2020 - 07.2020
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Verified customer age requirement for alcohol or tobacco purchases
- Used suggestive selling techniques to promote add-on sales
- Tracked company inventories, moved excess stock and arranged products to improve sales
Cashier
Michael's
Gulfport, MS
10.2017 - 12.2017
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Verified customer age requirement for alcohol or tobacco purchases
- Used suggestive selling techniques to promote add-on sales
- Tracked company inventories, moved excess stock and arranged products to improve sales
Nursing Assistant
Hancock County School District
Picayune, MS
10.2011 - 06.2012
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Delivered high level of care to every patient
- Used mobility devices to transport patients
- Counted and recorded inventory levels of unit equipment and supplies
- Observed patient care and assessed feedback to deliver ongoing quality care
Education
Nursing Assistant Certificate of Completion -
Pearl River Community College
Hattiesburg, MS11.2020
High School Diploma - General Studies
Hancock High School
Kiln, MS05.2012
Skills
- Infection Control Procedures
- Patient Care and Safety
- Medical Terminology Knowledge
- Observation Documentation
- Emotional and Social Support
- Willingness to Learn
- Basic Life Support
- Calm Under Stress
- HIPAA Compliance
- Emergency Response
- CPR Certification
- Time Management
- Patient Care Quality
- Verbal and Written Communication
- Organizing and Categorizing
- Documentation and Reporting
- Customer service
- Care coordination
- Relationship building
- Team collaboration
- Active listening
- Time management
- Problem solving
- Multitasking
- Verbal and written communication
- Patient education
- Patient chart maintenance
- Goal setting
- Care planning
Certification
- BLS Certification, 12/31/2026
Timeline
Caregiver
AllPro
03.2025 - Current
Customer Service Representative
Teleperformance
09.2023 - 12.2024
Nursing Assistant
St. Dominic Hospital
04.2022 - 08.2023
Nursing Assistant
Memorial Hospital
04.2021 - 03.2022
Personal Care Assistant
Help At Home Health Care
01.2021 - 03.2021
Food Service Worker
Sam's Club
08.2020 - 10.2020
Cashier
Neco's
05.2020 - 07.2020
Cashier
Michael's
10.2017 - 12.2017
Nursing Assistant
Hancock County School District
10.2011 - 06.2012
Nursing Assistant Certificate of Completion -
Pearl River Community College
High School Diploma - General Studies
Hancock High School