Lucinda Benoit
St. Cloud,FL
Summary
Results-driven professional with 6+ years in client relationship management and communication. Proven expertise in staff training and resolving coverage discrepancies to enhance patient satisfaction and ensure regulatory compliance.
Overview
11
11
years of professional experience
Work History
Eligibility Senior Representative
Cigna
Maitland, Florida
08.2019 - Current
- Validated insurance and advised patients on benefits and coverage, ensuring understanding of their options.
- Investigated discrepancies between client's stated needs and actual coverage requirements, facilitating accurate coverage solutions.
- Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
- Trained new staff on insurance procedures and best practices for efficient workflow.
New Associate Coach
The Home Depot
Orlando, Florida
02.2016 - 11.2019
- Trained new sales associates on company policies and best practices for customer service.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Cultivated relationships with peers and management to foster collaboration and support team objectives.
Customer Care Professional
Optum, UnitedHealth Group
Orlando, Florida
07.2015 - 01.2016
- Listened to customer needs, clarified information, researched issues, and delivered solutions promptly.
- Supported customers by actively listening and validating their feelings to foster a trusting relationship.
- Resolved customer complaints using problem-solving skills to enhance customer satisfaction.
Education
Bachelor of Arts - Health Services Administration
Keiser University
Orlando, FL06-2019
Associate of Arts - Medical Assisting
Keiser University
West Palm Beach, FL05-2012
Skills
- Insurance validation
- Client relationship management
- Patient education
- Analytical thinking
- Effective communication
- Self-starter
Timeline
Eligibility Senior Representative
Cigna
08.2019 - Current
New Associate Coach
The Home Depot
02.2016 - 11.2019
Customer Care Professional
Optum, UnitedHealth Group
07.2015 - 01.2016
Bachelor of Arts - Health Services Administration
Keiser University
Associate of Arts - Medical Assisting
Keiser University