Lucinda Delgado
Laredo,TX
Summary
Versatile healthcare and administrative professional with experience across pharmacy, office management, and community health support. Brings strong communication, problem-solving, and time management skills. Proven ability to streamline operations, maintain compliance, and support quality service for patients and staff.
Overview
2
2
Languages
1
1
Certification
37
37
years of professional experience
Work History
Pharmacy Technician
City of Laredo Health Department
02.2016 - Current
- Verified patient information, allergies, and medication profiles to prevent dispensing errors
- Dispensed prescription medications accurately following physician orders and pharmacy protocols
- Managed inventory, restocking, and expiration tracking for controlled and non-controlled medications
- Supported pharmacists with prescription processing, data entry, and documentation updates
- Educated patients on pickup procedures, medication use instructions, and refill requirements
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Administrative Office Manager
Chicanos Por La Causa
08.2006 - 08.2015
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.
- Managed daily office operations, maintaining smooth administrative workflows and staff support.
- Supervised front office staff, assigning tasks and reinforcing consistent customer service standards.
- Streamlined onboarding, training, and scheduling processes for new administrative employees.
- Prepared and maintained files and reports (personnel records, student academic records, health records, fire and safety records, etc.).
Community Health Worker
Cochise County Health Department
01.2005 - 07.2006
- Led outreach activities to target specific demographics and promote health initiatives.
- Enhanced patient outcomes by providing education on infant mortality riskfactors and preventing chronic diseases in adults.
- Gathered data, assessed nutritional statuses, and provided nutritional counselingfor Women, Infant, and Children (WIC) based on individual needs (i.e., nutrient requirements, medical issues, and economic and social situations).
- Assisted individuals with navigating health systems, appointments, and classes.
Pharmacy Technician
K-Mart Pharmacy
07.1989 - 02.2002
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with health providers to confirm prescription processing and insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained Pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
Education
Associate of Science - Early Childhood Education
Ashworth College
Norcross, GA01-2014
High School Diploma -
Martin High School
Laredo, TX06-1990
Skills
- Bilingual communication
- Drug inventory control
- Regulatory compliance
- Workflow optimization
- Inventory management
- Prescription processing
- Medication safety
- Problem-solving skills
- Team collaboration
- Bilingual communication
- Pharmacy safety
Certification
- Registered Pharmacy Technician - Exp. 10/31/2028
- PTCB Pharmacy Technician Certification - Exp. 10/31/2028
- Community Health Worker - Exp. 04/30/2027
- CPR/ AED - Exp. 02/28/2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
City of Laredo Health Department
02.2016 - Current
Administrative Office Manager
Chicanos Por La Causa
08.2006 - 08.2015
Community Health Worker
Cochise County Health Department
01.2005 - 07.2006
Pharmacy Technician
K-Mart Pharmacy
07.1989 - 02.2002
Associate of Science - Early Childhood Education
Ashworth College
High School Diploma -
Martin High School