Lucinda Hale
Indianapolis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN
Express Scripts
01.2023 - Current
- Prepared and labeled medication orders to meet patient needs.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
INPATIENT PHARMACY TECHNICIAN
Indiana University Health Riley Children's Hospital
08.2022 - 01.2023
- Prepared medications and conducted quality checks
- Reviewed physician orders to assess accuracy and safety
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues
- Maintained patient drug histories
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions
- Checked for completeness of all new labels and refill labels
SHIFT LEAD/KEYHOLDER
PF Chang’s
01.2021 - 08.2022
- Supervised and led employees to maintain productivity and customer service levels
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Educated customers about offerings, promotions and pricing to boost sales
- Supervised bank deposits and security procedures to support store opening and closing
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers
PHARMACY TECHNICIAN
CVS Health
01.2020 - 03.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Verified prescriptions and drug labels, documents and packages
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
SERVER
PF Chang’s
01.2020 - 01.2021
- Provided exceptional service to high volume of daily customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Education
Certificate - CCMA
Washington Township
Indianapolis, IN06.2025
Bachelor Of Health Science -
WGU
Indianapolis05.2027
DIPLOMA - undefined
Ben Davis University High School
Skills
- Training Assistance
- Staff Supervision
- Shift Paperwork Completion
- Verbal and Written Communication
- Problem-Solving
- Positive Attitude
- Team Collaboration and Leadership
- Role Modeling
- Policy and Procedure Enforcement
- Shift Scheduling
- Security Procedures Adherence
- Point of Sale Systems Proficiency
- Proper Labeling Procedures
- Stocking Shelves
- Pharmacy Operations
- Aseptic Techniques
- Drug Inventory Control
- Preparing Bulk Medications
- Ordering and Stocking Medications
- Troubleshooting Malfunctioning Equipment
- Verifying Orders
- Prescription Pricing
- Inventory Management
- Wholesale Ordering
- Chemical Handling
Certification
- CPR/AED
- Pharmacy Technician
Timeline
PHARMACY TECHNICIAN
Express Scripts
01.2023 - Current
INPATIENT PHARMACY TECHNICIAN
Indiana University Health Riley Children's Hospital
08.2022 - 01.2023
SHIFT LEAD/KEYHOLDER
PF Chang’s
01.2021 - 08.2022
SERVER
PF Chang’s
01.2020 - 01.2021
PHARMACY TECHNICIAN
CVS Health
01.2020 - 03.2021
DIPLOMA - undefined
Ben Davis University High School
Certificate - CCMA
Washington Township
Bachelor Of Health Science -
WGU
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