Dyonna Francis
Houston,TX
Summary
Compassionate and dependable professional with hands-on experience, driven by a genuine desire to help others feel supported and understood, known for creating calm, welcoming environments while balancing accuracy, confidentiality, and attention to detail in fast-paced settings. Brings strong communication skills, patience, and a people-first mindset, developed through serving patients, families, students, and staff. Takes pride in being reliable, approachable, and committed to making a positive difference every day!
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Pharmacy Technician
CVS Pharmacy
houston, Texas
09.2024 - Current
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted in training new employees on pharmacy procedures to enhance service quality and operational efficiency.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Educated customers on medication usage and potential side effects effectively.
Teacher's Assistant
Everbrook Academy
Houston, TX
04.2022 - 05.2023
- Assisted lead teacher in developing engaging lesson plans and activities.
- Supported classroom management by maintaining a positive learning environment.
- Supervised students during recreational activities and ensured their safety.
- Prepared learning materials and organized classroom resources for daily use.
- Supervised children and participated with children in activities.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Reception Assistant
Cy-Pain & Spine
Houston, TX
02.2021 - 04.2022
- Greeted patients and visitors in a friendly and professional manner.
- Managed appointment scheduling and coordinated with medical staff efficiently.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained a clean and organized reception area for a welcoming environment.
- Collaborated with team members to improve front desk operations regularly.
Education
Some College (No Degree) - Education
Texas Southern University
Houston, TXSkills
- Customer service
- Medication preparation
- Lesson planning
- Classroom management
- Appointment scheduling
- Effective communication
- Problem resolution
- Team collaboration
- Pharmacy software proficiency
- Problem-solving skills
- Verifying orders
- Pharmacology
- Ordering and stocking medications
- Patient confidentiality
- Operations support
- FDA and HIPAA compliance
- Organizational skills
- Strategic planning
- Positive and professional
- File management
- Time management
- Training assistance
- Student engagement
- Supervising student activities
Languages
English
Full Professional
Certification
PTCB certification
Timeline
Pharmacy Technician
CVS Pharmacy
09.2024 - Current
Teacher's Assistant
Everbrook Academy
04.2022 - 05.2023
Reception Assistant
Cy-Pain & Spine
02.2021 - 04.2022
Some College (No Degree) - Education
Texas Southern University