Lucinda Hiwat
Germantown,MD
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Safety Technician
Suburban Hospital Healthcare System
04.2022 - Current
- Facilitated smooth transitions of care for patients by effectively communicating with receiving units and providing thorough hand-off reports.
- Maintained a clean and safe environment for patients by performing infection control procedures, such as handwashing and using personal protective equipment.
- Identified potential safety hazards within the healthcare environment and reported findings to leadership, contributing to a culture of continuous improvement.
- Assisted in the admission process for new patients by collecting health history data, obtaining insurance information, and verifying physician orders prior to initiating care plan implementation.
- Collaborated with nursing staff to ensure timely administration of medications and proper documentation in medical records.
Certified Nursing Assistant
Brookdale Assisted Living
03.2019 - 05.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Medical Assistant
Masaal’s Medcal Center
01.2022 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Verified patient insurance coverage and collected required co-payments.
Office Assistant
All Saints University School Of Medicine
06.2014 - 09.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Bachelor of Science - Medicine
Richmond Gabriel University
St Vincent And The Grenadines 07.2023
Skills
- Critical thinking abilities
- Continuous learning mindset
- Documentation accuracy
- Healthcare regulations knowledge
- Fall prevention strategies
- Patient Privacy Compliance
- Basic Life Support
- Medical terminology knowledge
- Customer Service
Certification
Certified nursing assistant certification
basic life support certification
HIPPA
Medication technician certification
Timeline
Patient Safety Technician
Suburban Hospital Healthcare System
04.2022 - Current
Medical Assistant
Masaal’s Medcal Center
01.2022 - 08.2022
Certified Nursing Assistant
Brookdale Assisted Living
03.2019 - 05.2024
Office Assistant
All Saints University School Of Medicine
06.2014 - 09.2016
Bachelor of Science - Medicine
Richmond Gabriel University
Similar Profiles
MAYLIN HERNANDEZMAYLIN HERNANDEZ
OR RN Specialty Coordinator at Suburban Hospital Healthcare SystemOR RN Specialty Coordinator at Suburban Hospital Healthcare System
Anna NguyenAnna Nguyen
Clinical Nurse at Suburban Hospital Healthcare SystemClinical Nurse at Suburban Hospital Healthcare System
Anna NguyenAnna Nguyen
Clinical Nurse II at Suburban Hospital Healthcare SystemClinical Nurse II at Suburban Hospital Healthcare System
Andrew WongAndrew Wong
Front of House Team Member at Chick-fil-AFront of House Team Member at Chick-fil-A
Josee BellJosee Bell
Scrum Master at Community Service for Autistic Adults and ChildrenScrum Master at Community Service for Autistic Adults and Children