Lucinda Pursell
Cincinnati
Summary
Results-driven Operations Coordinator with expertise in optimizing project lifecycles and managing client relationships. Proficient in team leadership, operational efficiency, and quality assurance. Committed to advancing strategic operational initiatives and enhancing collaborative team success.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
DMG
08.2023 - Current
- Ensured timely submission of customer work orders for seamless operations.
- Guided customers through the work order process, enhancing operational excellence.
- Coordinated service providers for timely project completion and clear communication.
- Managed 1,200 client contracts nationwide, enforcing SLA compliance and exceeding expectations.
- Executed reporting to monitor work order management and identify improvement areas.
- Collaborated with team members to enhance operational efficiency and productivity.
Financial Solutions Specialist
First Commonwealth Bank
02.2022 - 08.2023
- Enhanced clients' financial stability through personalized guidance and support.
- Processed transactions efficiently, managing client accounts with tailored financial solutions.
- Fostered trust and loyalty by cultivating strong client relationships through exceptional service.
- Contributed to promotional strategies, increasing brand visibility and client engagement.
- Identified outreach improvement opportunities, driving branch growth and customer retention.
Store Manager
Akira
07.2020 - 01.2022
- Cultivated a high-performing team of 15, enhancing collaborative growth culture.
- Boosted employee engagement through semi-annual reviews and actionable feedback delivery.
- Surpassed sales targets consistently by leading and motivating sales team strategically.
- Optimized merchandising standards during product launches to maximize sales potential.
- Utilized market insights to inform strategic decisions and improve competitive positioning.
- Ensured operational efficiency by implementing and enforcing store policies and procedures.
Education
Bachelor of Arts - Organizational Leadership and Management, Business, Communications Studies
Xavier University
OHSkills
- Quality control proficiency
- Effective communication
- Mentorship development
- Customer service proficiency
- Invoice management
- Client service optimization
- Attention to detail in organization
- Effective team leadership
- Logistics management
- Project lifecycle management
Timeline
Operations Coordinator
DMG
08.2023 - Current
Financial Solutions Specialist
First Commonwealth Bank
02.2022 - 08.2023
Store Manager
Akira
07.2020 - 01.2022
Bachelor of Arts - Organizational Leadership and Management, Business, Communications Studies
Xavier University