Lucinda Robertson
Springdale,AR
Summary
Accomplished professional with a strong background in employee coaching and performance evaluation. Committed to delivering exceptional customer service and ensuring compliance within the claims process.
Overview
32
32
years of professional experience
6
6
Certifications
Work History
Sr. Disability Representative
Sedgwick Claims Management
Springdale, AR
11.2023 - 01.2026
- Processed claim documents, ensuring compliance with company policies and safeguarding integrity of claims.
- Educated clients on claims procedures and documentation requirements, enhancing their understanding and experience.
- Handled difficult calls with strong telephone etiquette, providing exceptional service to satisfy employees' needs.
Assistant Manager/Team Leader
Walmart
Rogers, Arkansas
07.2012 - 10.2023
- Coordinated inventory management to ensure optimal stock levels and organization.
- Assisted in scheduling staff shifts to enhance workforce efficiency and coverage.
- Conducted performance reviews for employees to identify and address areas for improvement.
Department Manager/Training Coordinator
Walmart
Rogers, Arkansas
03.2007 - 06.2012
- Led and managed a team of 15 employees, ensuring timely and efficient completion of departmental tasks.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular team meetings to align team on goals and clarify expectations.
- Maintained accurate records of all trainings to support compliance and future training needs.
Store Manager
McDonald's Restaurant
Bentonville, Arkansas
02.1999 - 03.2007
- Strengthened workflow productivity through hiring, managing, and developing high-performing team members.
- Coordinated team schedules to effectively respond to peak service demands.
- Enforced health and safety regulations to ensure compliance and promote a safe environment for customers and employees.
- Implemented inventory control measures to enhance accuracy and reduce discrepancies.
Training Leader
McDonald's Restaurant
Springdale, Arkansas
06.1994 - 02.1999
- Developed training programs for new crew members and management staff.
- Collaborated with instructors to achieve learning objectives, boosting program completion rates.
- Monitored and evaluated training activities to assess program effectiveness.
Education
High School Diploma -
Springdale High School
Springdale, AR05.1997
Skills
- Claim processing
- Compliance assurance
- Performance evaluation
- Employee education
- Training development
- Training delivery
- Employee coaching
- Customer service
- Retention strategies
- Order problem solving
- Sales expertise
- Staff scheduling
- Inventory management
- Point-of-sale system
Certification
State Food Safety-Arkansas
Timeline
Sr. Disability Representative
Sedgwick Claims Management
11.2023 - 01.2026
Assistant Manager/Team Leader
Walmart
07.2012 - 10.2023
Department Manager/Training Coordinator
Walmart
03.2007 - 06.2012
Store Manager
McDonald's Restaurant
02.1999 - 03.2007
Training Leader
McDonald's Restaurant
06.1994 - 02.1999
High School Diploma -
Springdale High School